Bestvibe Reviews | Read Customer Reviews of bestvibe.com

BestvibeReviews of bestvibe.com

4.0857 reviews
Adult Entertainment

Bestvibe

About Bestvibe

About Bestvibe👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey.We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support.As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more.We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity.Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential.To make your experience smooth and worry-free, we offer:📦180-day hassle-free returns for all eligible ordersWe also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way.Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊

Bestvibe (bestvibe.com) has 857 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: bestvibe.com
Website: bestvibe.com
Category: Adult Entertainment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 42% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Adult Entertainment

Gramma's Sausages
Adult Entertainment · Louisville, Kentucky
Excellent
138 reviews
138
CheapLubes.com
Adult Entertainment · Portage, Indiana
Excellent
568 reviews
568
Twisted Jezebel
Adult Entertainment · Tampa, Florida
Excellent
104 reviews
104
DeepAny.AI
Adult Entertainment
Excellent
195 reviews
195

Bestvibe reviews

Showing 22 reviews with 3 stars · Clear filters

Dave B.
Apr 2, 2026
REALLY slow shipping
REALLY slow shipping, so slow in fact i would presume they are not holding stock, but just drop shipping from china! A week after the order, got a Royal Mail notification saying it was received, but will be a week before delivery!
Response from BestvibeApr 7, 2026
Dear Customer We sincerely apologize for the delay in our response. We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue. However, we have not yet found an order record matching the information you provided. We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible. To help you resolve your issue quickly, please provide some additional verification information: 1. Your order number. 2. The email address you used when placing the order. If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is [email protected]. If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue. We sincerely hope your issue can be resolved as soon as possible. Best regards，
Report
Marcy W.
Nov 12, 2025
I was told my order will be within 24…
I was told my order will be within 24 hours. It has been past 24 hours.
Response from BestvibeNov 13, 2025
Hi there, Thank you for your feedback, and we’re truly sorry for any confusion caused. According to our shipping policy, if an item is in stock, the parcel will be shipped within 24–48 hours on weekdays after the order is placed. Once shipped, it usually arrives within 3–5 days. We’re not quite sure what you meant by the “24 hours” mentioned in your review, and we’d really appreciate it if you could share more details with us by email so we can better understand and assist. We also noticed that the order confirmation and tracking information we tried to send to you failed to deliver. The Mail Delivery Subsystem reported: “There was a temporary problem delivering your message to marcyweb*****@gmail.com.” To ensure smooth communication, please check whether your inbox is full or if there are any issues with your email. We sincerely hope to resolve this misunderstanding and provide you with a satisfying experience. Please feel free to reach out to us anytime — we’re always willing to help. Best regards, Bestvibe
Report
Just a pissed off C.
Oct 1, 2024
No communication, slower than expected shipping, but great product.
Great website to lure in the customer and quick about taking my money but have received absolutely no communication from the company except a receipt. No shipping or tracking info. No one answers messages through 'live chat'. (Which isn't even live as they send you straight to a message service.) No response to service email address. It's been almost 2 weeks since I ordered with several attempts to contact the seller and nothing. Finally received my order with no idea it was even going to arrive! That said poor shopping experience aside, the product exceeds expectations and I'm grateful the worst I dealt with was a lack of communication. Treat this like ordering from Temu... it could arrive at some point.
Response from BestvibeOct 2, 2024
Hi there, We are very sorry to hear about what your are encountered and we are also sorry that we did not provide you with a satisfactory shopping experience this time. However, based on the information we have at this time, we are not sure which order belongs to you. To help us resolve the issue as quickly as possible, could you please provide us with the order number or your email address for confirmation? Once we have confirmed the problem, we will provide you with a satisfactory solution, so please don't worry. Again, we apologise for any inconvenience this may have caused you. We look forward to hearing from you. Best regards, Bestvibe Customer Service Dept.
Report
Lons
May 4, 2023
Purchased the SNOWFLAKE 3 Sucking 4…
Purchased the SNOWFLAKE 3 Sucking 4 Vibrating Blowjob Masturbator, tried it the first and only time and it just blows and not in a good way. Don't know how this thing got high stars, (maybe paid), will not ever get another one like these, they all suck I bet. Company policy states no refund once opened, not even an half refund for trying something out (how you gonna know), there goes my $80 bucks.
Report
Jackd B.
Jul 19, 2022
Ordered a product a over a month ago
Ordered a product a over a month ago, still haven't received the product. I did get ahold of them through email and they said it was delayed. I understand with the current logistics issues going on around the world that it's hard to get things in general. They did update the site to show the product will ship August 20th, however I didn't see this until after a refund was processed through Paypal. I might re order at that time. Not horrible customer service but definitely has some room for improvement. Also I believe their reviews would be better if they removed product listings once they know that there are major delay issues with certain products. Good company just needs to improve their processes in some areas.
Response from BestvibeAug 29, 2022
Dear friend, We are really sorry that we did not give you a satisfactory shopping experience, and thanks for your understanding. We will try to do it better in the future. Apologize again for the inconvenience! Have a great day! Best regards, Bestvibe Customer Service Dept.
Report
Peter
Nov 7, 2021
So much for discreet packaging!!
I ordered two items on the UK website but only one arrived as expected. I wrote to customer services but didn't get a reply. The second item arrived several days later with a customs declaration stuck on it quoting the contents as plastic massager. So much for guaranteed discreet packaging. When checking the contents of the box I found two small items were missing - lube and a pair of earphones - not particularly a big deal as I have lube at home. These products are not cheap and I expect to receive what I pay for. The product otherwise appears to be well-made although the control buttons don't work every time. The charging cable is too short - only 18 inches long. The UK Customer Service don't always reply to emails. UPDATE. BV customer services have now refunded some of the cost. Good for them!!
Response from BestvibeNov 8, 2021
Hi Peter, Thanks so much for leaving us a review. I am so sorry for all the trouble caused to you. As I am not able to locate your email address nor order number, would you please contact our UK team at [email protected]? When the items are shipped from oversea warehouse, we need to declare the product name for Customs Clearance. But now the problem was already fixed, all the orders placed on our UK website will be shipped from our UK warehouse and there will be no product name anymore on the package. Please feel free to contact us if you have any other questions! Kind regards, Jonas Bestvibe Customer Service Team
Report
Vada A.
Oct 8, 2021
Ordered 2 Items, only got 1
Ordered 2 Items. Only received the lube, which had a broken lid (which I'm not too bothered about I can easily transfer the contents to another bottle. Still waiting for vibe Item. Have tried emailing customer support service email with proof of delivery, but still awaiting a response. There doesn't seem to be any indication to suggest there will be another delivery for the other item. So just a bit worried, as I feel I've been scammed. I'll be happy to do further business with bestvibe and their parent company if there wasn't so many issues with deliveries and customer service. Based on the comments, this seems to be a common pattern here (no items, missed items, broken items).
Response from BestvibeOct 9, 2021
Hi Mr. Andrews, We are sorry for the inconvenience. We found you placed the order at our UK website(www. bestvibe.co.uk) and your order was devided into two parcels for shipping. Because we do not have enough stock in our UK warehouse. Please do not worry, our UK site customer service team will contact you asap about the shipping info. Also, we will be responsible for the broken product and issue you a refund. Please kindly check your email inbox later. Thank you for your support and understanding. Kind regards, Jonas Bestvibe Customer Service Center
Report
Chris L.
Sep 14, 2021
Can’t wait 😜
I’ve put three stars as it looks a lovely product I’ve not used it yet please could anybody tell me how long it takes to charge thank you
Response from BestvibeSep 15, 2021
Hi Mr. Lee, Thank you for taking the time to leave us a comment. We apologize for the inconvenience of the product. Normally, it will take 2-4h to charge our products. But it depends on the one your purchase. As we could not find your order number nor the product you purchased, could you please contact [email protected]? We are very glad to check the details for you! Looking forward to your reply! kind regards, Bestvibe Customer Service Center
Report