BestvibeReviews of bestvibe.com

Deliver fast and good service.

I had a great experience with customer service. My package was stolen from my apartment so I contacted customer service about the issue. They did an investigation in a timely and thorough manner. They helped solve my issue and I'm very pleased.

Best service and product, totally recommend.

Such a considerate seller. Since I am not sure which logistics method bestvibe will adapt and left a message to them to inquire about it. Quickly answered. Allayed my concerns!

Support responds quickly and is helpful. Shipping is quick and discreet. The website is easy to navigate

Great product. Had to get in touch with customer service for shipping concerns but they were able to handle everything accordingly! Would recommend!

It appears to be a pattern of deceit with this company. I ordered a product that was clearly defective, and I contacted the company several times, the response was haphazard and inconsistent, with excuses and delay tactics. The responses are auto-generated,form letter template that do not directly addressed the complaint about the product does not have any suction whatsoever. Also, they asked for product pictures and the barcode of the box which was provided. The product was defective with no suction whatsoever. I repeatedly asked for a return shipping address and to effect a complete refund, they take their sweet little time to respond with a canned form letter and condescending apology that serves no useful purpose or resolve my initial complaint of a defective product. This is a classic scam and needs to be reported to Paypal and other authorities. Do not waste your money with Honghua(HongKong) International Company Limited (dba Bestvibe), as it is engaging in a scam of high proportion. Update: As of today, April 10, 2023. I have yet to receive any refund whatsoever, even though, it was promised in several emails (March 2023) exchanged with this company(Honghua(HongKong) International Company Limited, dba Bestvibe) Again, it goes to proved my point of deceptive and fraudulent practices. This company is not to be trusted either in its product quality, and it's pretentious customer service which doesn't exist. Let buyer beware of this company. Update 2: As of this day, Tuesday, May 15th, 2023, there is still no refund. This company just confirmed their pattern of deceit and outright fraud. Do not patronize or buy anything from this company, as the product quality is suspect, customer service is pathetic and outright fraud. Buyer be very weary and don't waste your money with this company.

The customer service has been pleasant and helpful. In the case of further issues, I would be happy to contact them further without concern of it being a hassle.