Ali S.
Will never order from this website again
Will never order from this website again. Seen them advertised on Twitter and thought I’d order from them however it’s been just over 3 weeks and I’ve not had any delivery email or proper order confirmation despite them taking money from my account in a flash. If I could I’d give them 0/5 stars as they are clearly a scam company who don’t reply to emails at all. At this point I just want my money back
Response from BestvibeDec 4, 2024
Dear Valued Customer, We are very sorry to hear about your experience and that we did not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not been able to locate your order. To help us resolve this as quickly as possible, can you please provide us with more information for verification? For example, the order number or the email account you used to place the order. Once you have sent us your message, we will normally get back to you within 24 hours on working days. Can you please confirm if you have now received our response? If not, we will check your order details and get back to you as soon as possible. Once we have confirmed the problem, we will provide you with a satisfactory solution, so please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.