Bill
Fast response and resolved how I wanted.
Fast response and resolved how I wanted.

About Bestvibe👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey.We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support.As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more.We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity.Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential.To make your experience smooth and worry-free, we offer:📦180-day hassle-free returns for all eligible ordersWe also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way.Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Bestvibe (bestvibe.com) has 857 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing857 approved reviews, newest moderated first
Bill
Fast response and resolved how I wanted.
Dmitriy C.
Bought a couple things, returned unopened, submitted tracking numbers to Bestvibe. Bestvibe said refund will be issued 48 hours after things are received back. Three weeks pass after confirmation of receipt, no refund. I get upset and write a negative review specifically about how they don't refund. Their further responses "Delete your review and THEN we'll give you a refund". So basically holding my money hostage. I had to go through PayPal for refund and they still insisted I delete the negative review. Well I'm writing more of these instead to let people know to stay away from BestVibe.
Kayla
Great stuff, answered my questions really quickly, made sure I was satisfied with the order. Fantastic company. 100% recommended for all desires.
Paul K.
After waiting 3 weeks, bestvibe finally replied that the items I selected are no longer available. The reply suggested I could select something else but did not say how to do that other than trying to describe items in an email
Edward K.
This is a lying cheating company. They shipped me a defective product then would I emailed service they asked me to post a positive review and send $13 shipping thru pay pal and they would ship out a replacement. Well they never did and stopped rep too my emails. They scammed me for a simple $13. I warn you they are cheats
Travis
Good business, good products.
Consumer
To whom it may concern I am writing to follow up on my recent order, which was placed . I was informed that the order would be delivered within 48 hours, but it has not arrived yet. Additionally, I have not received any response to my previous emails regarding this matter.I kindly request an update on the status of my order. If the delivery cannot be completed promptly, I would prefer to cancel my order and receive a full refund. Please respond at your earliest convenience to confirm the cancellation or provide the updated delivery timeline. I look forward to hearing from you soon.
Nick
Ordered 21 days ago and item still has not even shipped yet. Have attempted to contact them using their "chat" form multiple times and have not received any updates from them. Do not waste your time and money ordering from Bestvibe! Order #2024111419321099065
Response from BestvibeDec 5, 2024
Hi there, We are very sorry to hear about your experience, and also apologize that we were unable to provide you with a satisfactory shopping experience. As you can see there is no one online in Live Chat. Live Chat is just for customers to leave a message. We have checked the details of your order and found that there is a slight delay with the item. However, the package is now ready for dispatch. Please don't worry. To protect your privacy, we have emailed your order details, would you please confirm? We will keep in touch with you by email before you receive your order and will do our best to find a satisfactory solution. If you have any further questions, please feel free to contact us. Best regard, Bestvibe