Best Single TravelReviews of bestsingletravel.com

This company is a scam. They use your name on google search to sell tours. Don’t trust them.

Just got back from the Niagara Falls trip and it was an experience of a lifetime. Everything was well planned out and the accommodations were excellent. The host was very friendly and knowledgeable - Well done!! Definitely highly recommend this company and I will be traveling again with them soon!

She put me with a roommate who attacked me in the middle of the night. Would never go again! This was when she first started, so the date of experience would not let me go back that far fyi. I think she should have refunded my money!

This review is written after much thought and consideration. I booked a trip for my daughter and I to the Serengeti. I wanted to give my only child a special experience and memory of our time on this earth together. Unfortunately, the first few days of the trip were extremely disappointing. We were promised a resort and we were booked at a deplorable location. The accommodations were awful, the air conditioning didn’t work, there was no phone, ants in the bathroom, and we were assigned a room with a single bed. If we needed anything, we were required to go to the ‘front desk’ where the representatives didn’t speak English. We paid for all of our meals out of pocket; which were supposed to be included. The advertisement explained how we could lay on the beach, which was impossible. And the poverty stricken area we were in was uncomfortably safe. As guests we had a conference call with the owner, while on ‘vacation’ and eventually we were disappointed with the customer service. It was an extremely stressful way to start our unforgettable trip. The group was offered a small refund which I considered a slap in the face and refused to accept. My counteroffer was reasonable but it was rejected. I would think twice before booking an international trip with this company.

I recently took a trip to Kenya and I cannot imagine any other tour operator doing a better job. Let's start at the beginning. My flight from the US landed first in London and then a second flight was to have gone to Kenya. The airline nightmare began with AA being two hours late causing me to miss my next flight on British Air. BA had given my flight away before I got off the plan and had no acceptable replacement. I spent three days and nights at Heathrow airport forcing me to miss those days of my tour. I stood in lines hours long at the airport and my second replacement flight never left the ground after being held hostage in the plane for hours. I was ready to go home. My phone would not work much of the time in the airport, but I was finally able to contact Best Singles Travel. They figured out a way to arrange for a driver to meet me at the Nairobi airport three days after my trip began and take me to Samburu, a five hour drive where the group was then located. If it had not been for this effort in figuring out a way for me to meet my group then this trip would have been lost for me. And what a shame that would have been because once I finally arrived it was magical. I saw every animal as well as much of the countryside driving all over even with missing three days. The lodges were picturesque with monkeys playing on expansive grounds, wild birds and animals, beautiful colored geckos, mountains and streams in the background where the sun met a landscape expanding as far as the eye could see producing sunsets like those seen in National Geographics. Oh, did I mention the food? No US chemicals. Just organically grown and delicious. If anyone reading this decides to travel to Kenya then I hope you stop to see David Sheldrick's rescued baby elephants. I am grateful that Best Singles Travel and Patrick, our knowledgeable considerate tour guide, took the time, effort and resources to make the remainder of this trip happen for me because now I cannot imagine having missed it. This trip was organized, included lovely memorable hotels/lodges and attentive to our needs. I highly recommend this travel company!

I recently returned from the Niagara Falls trip with Best Single Travel, and it was nothing short of amazing! From start to finish, everything was perfectly organized, making the entire experience stress-free and thoroughly enjoyable. The itinerary was well-planned, balancing sightseeing, group activities, and free time. The highlights, of course, were the breathtaking views of Niagara Falls. The boat tour that took us up close to the falls was unforgettable. Our host was knowledgeable, friendly, and always ready to assist, making sure everyone in the group felt included and had a great time. The accommodations were comfortable, and the meals were delicious. If you're considering this trip, don't hesitate – it's a must-do experience that I highly recommend! I'll definitely be booking with Best Single Travel again.

I have travelled with them in the past and it was great when arranged by the previous owner. Unfortunately, she passed away and the current owner has done a terrible job. A New Years eve celebration trip was not hosted at the advertised venue. Instead, a horrible place with no air conditioning in Africa! The actual New Years eve events were cancelled we were told when they were not. Just held at the advertised original facility. Bait and switch. Never again.

If I can give it zero stars, I would. This is WORST Single Travel. This is my second vacation and I've had problems with both trips. The only reason I am traveling on this second trip because I had already booked it (before I came home from taking the first trip) and I knew Nicole would not refund me. I am in agreement with so many of the customers who have written reviews. Nicole does not care about customers or their well being. She instead blames us and states that this is what we signed up for. I signed up for a vacation that included 4 star hotels that would be stress free. I did not sign up for hotels that don't have restaurants, room service, food that made us sick, broken AC, stale and stinky rooms, hotels that don't provide amenities (which true 4 star hotels would provide), hotels that are in a shady location, and hotels whose staff could less about resolving the issues professionally. Nicole does not respond in a timely manner and makes excuses for her actions. We sat in a hotel lobby for 4 hours so that the AC can be fixed. A decent business owner would show concern when they are told by their customers that all 3 got sick from the breakfast buffet at a "4-star hotel". This is the last time I will give my hard earned money to Nicole who doesn't care about providing good customer service. Vacations with this agency are full of problems especially during the trip when we should be relaxing and enjoying ourselves. I have never been treated so poorly by a travel agent and never had such experiences with any travel agency. Nicole needs to learn how to treat people with respect and understanding. Otherwise she needs to get out of this line of work. Pay attention to all these reviews and don't book with this agency. One more thing...if you for whatever reason decide to book through this agency make sure you are getting what you paid for. Based on the itinerary online on their website the cost of the trip includes 4 dinners and one lunch. I thought I was paying for 4 dinners and 1 lunch in the cost of the trip. Less than two weeks before the trip when she had my money she decided to change the itinerary so that the cost of the trip only includes 3 dinners instead of the 4 and one lunch. Nicole took my money for 4 dinners and 1 lunch but only gave me 3 dinners. This may not be a big deal but if an itinerary is changed to where you are not getting some of the things you already paid for you, you should be refunded. In my last trip the itinerary I paid for was changed 2 weeks before the trip where one of the major sightseeing places was removed. I was told that the online itinerary was incorrect because they had not updated it. How is that my fault?? The cost I paid included an excursion but I didn't get what I paid for because the excursion was removed. This is not ethical. Maybe that's why Nicole doesn't send the final itinerary until the last minute...so that she can make changes to the original itinerary, take things away that were paid for, hope that we don't notice it or it's too late to correct it. And let me add this…Lynn you were quick to respond to Lori’s review but Nicole was not responding to our request for hours. Doesn’t matter if you are closed on Labor Day. Any travel agency would have someone available at any time for issues such as these. Tour guides and managers don’t have the authority or capability to address all issues. It is the responsibility of the travel agent to make sure help is available from an agency agent in United States. After waiting for 4 hours to resolve hotel issue, do you really expect us to move to another hotel at 9 pm??? Also not you or Nicole have been in the hotels you put us in. You are merely going off websites for reviews. How about believing your guests who are actually there? Also SIMMs hotel did say they have room service on their website. I have the screenshot. Instead of accepting the wrongs you have done, both you and Nicole get defensive and blame guests. What a great way to do business. And maybe you have been in business for 15 years but that was when Sheryl ran it. Now that Nicole is running it I doubt it will last another 15 years unless Nicole learns how to be a better agent by being professional and changing her attitude and her approaches with clients.