BestierBestier is a lifestyle brand that could highlight everyone's personality with our stylish home furnishing.We believe our products should adapt to your lifestyle and go with your flow since Bestier started with a seed of the concept, comfort zone. We constantly change and revise to push our product beyond just their form, all in an effort to make your home your own, a reflection of who you are. We do what's best to make sure you never lose the love of coming home, a truly magical feeling.
Bestier (bestier.net) has 252 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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David S.
"Canned" or scripted responses, no follow up. A "simple" solution was turned into a complicated one, by Bestier not responding nor listening. Still no solution, other than returning and buying a different product.
Response from BestierMar 21, 2022
Hi, So sorry for the bad experience. We checked with FedEx and shown the tracking number is available. The package is in transit. Could you please wait for it patiently? Thanks!
Peds M.
Items shipped to the wrong address...impossible to get support when errors were discovered...many calls to customer service...after the 3-month package is still at the wrong location
Response from BestierMar 18, 2022
Hello, We have checked with our logistics team that the shipping address is correct, it is FedEx delivered to wrong address, could you please send us the current address of the package? We will call the courier to pick it up and give you a full refund. Thank you!
Tammy S.
I bought this a few weeks ago and it yet to be delivered and it was "express". At this point I want the desks but I wouldn't come back
Response from BestierMar 18, 2022
Hi Tammy, we are as anxious as you are, we are asking every day what is the progress of UPS now, could you please wait it be patient? If you have any other questions, please contact us via email
Vanessa M.
Customer service just stopped replying to me.
Response from BestierMar 17, 2022
Hi, So sorry to hear about your bad experience. Please let me know if there's anything I can do for you? I'm happy to help.
Constance W.
Never got my order and had to ask more than once for my refund. I did eventually get my money back.
Response from BestierMar 17, 2022
Hi there, Hope you have a nice day. So sorry for the bad shopping experience. I would like to explain about this issue: For the first desk, we have shipped it on Jan. 17, due to the peak season, UPS capacity shortage, we repeatedly urged them to update the status information, they also promised us to update the information as soon as possible. Until today, UPS begun an investigation to locate the package. We know this may not change your opinion of us, but we really try to do as much as we can, and for such force majeure factors, we can only assume up and avoid these problems in the future。 Hope you can understand. Thank you! Although we lost a desk + shipping fee, we still don't want to lose any customers who trust and like our desk. Best regards, Lorena
Kristin St. J.
The desk I ordered was not the desk I got - I ordered an L-shape, but got a T-shape. The holes in the side part did not line up correctly, and the screws couldn't fit properly, so once we realized it wasnt correct, we couldn't take it apart.
Response from BestierMar 17, 2022
Hi, Sorry to hear that. Could you please give us a chance to help you?
James M.
Ordered a desk and it was never shipped for 2 months. After several emails through support they told me I would have to order a replacement desk and when it showed up they would refund the first desk. Really? You're gonna make me wait for a refund on an item that you didn't even ship for two months? Another issue I had was that desk was bought during the christmas sale meaning it was half off. For me to order a replacement I would have to pay double what I paid for the original desk. When I notified support they offered a measly $5 coupon. No thanks. Informed support to cancel both my orders after that slap in the face. After that they finally refunded the original desk purchase but they still haven't refunded the second even though I have an email stating they sent the request for cancelation.
Response from BestierMar 18, 2022
Hello, So sorry for the bad shopping experience. We've applied both refund for you. I would like to explain about this issue: For the first desk, we have shipped it on Dec. 23, due to the peak season, UPS capacity shortage, we also repeatedly urged them to update the status information, they promised us to update the information as soon as possible. The reason for the new order is that the original desk is different in size from the new one, the original desk is 82.6 in and the new one is 94.6 in. Regarding the price, the previous desk is at such a awesome price because of the Christmas sale. For the new order, we also give you a $40 discount to get a bigger desk at the same price. The new desk was delivered to your address and returned to our warehouse after being refused, so we did our best to compromise. Hope you can understand. Thank you! Although we lost two desk + shipping free, we still don't want to lose any customers who trust and like our desk. Please confirm if you get both refund and let me know if any other questions. Best regards, Lorena
