BestierReviews of bestier.net

Response from BestierJul 11, 2023

Hello Vito, We apologize for any inconvenience this may have caused. Please don’t worry we will work on this and give you the best resolution. To assist you better, could you please send your issue details to [email protected] and share your order number with us? We will provide the shipping information and further assistance to you. Thank you so much for your time and patience. Best regards.

Response from BestierJul 11, 2023

Hi Joe, we are sorry that you have not yet received your package even though the USPS tracking information shows the package has been delivered. As we promised in your reply message, we issued a full refund for the unreceived package. Please kindly understand that shipping is beyond our control, but we would like to do our best to help every customer to resolve their issues. Our customer satisfaction is always the priority to us, and we are committed to finding the most appropriate solution to meet your needs. Hi Joe, as your message told us that you have received the package. We are glad to hear about the good news. If you have any concerns, please feel free to let us know. Thank you.

Response from BestierJun 26, 2023

Hi Gary, The lines you on the desk surface of our furniture are intentionally added by our designers using a technique called imitation wood grain. This technique is used to enhance the natural wood texture and beauty of the desk. These lines are carefully incorporated into the design to replicate the aesthetic appeal of real wood. You can find more details in the following link: https://bestier.net/pages/understanding-the-natural-wood-texture-and-design-of-our-furniture. We comprehend the confusion you feel and may not accept it. Please trust these lines do not affect the quality or strength of the particle board. If you are concerned about these lines, you can use surface treatment methods such as painting or gluing to strengthen the surface and cover up these lines. We apologize for the inconvenience caused in this case. We will include a more comprehensive texture description in our product page and upload more easily comprehensible images. Thank you for your feedback and understanding.

Response from BestierMay 16, 2023

Hi there, sorry for the bad experience. Is there anything I can do for you?

Response from BestierMay 16, 2023

So sorry for all the inconvenience. We have completed a new upgrade of our customer service and we guarantee that this will not happen again! 😭

Response from BestierMay 16, 2023

Hi there, so sorry for the bad experience. Could you send me the item No. and order number so that we can help you?

Response from BestierJan 9, 2023

Hi there, I apologize for the delay in shipping. Due to COVID-19, there may be a delay in shipping. According to the tracking status, the package was delivered on January 5. Did you receive it? Sorry for the inconvenience again.

Response from BestierJan 9, 2023

Hi there, So sorry for the bad shopping experience. Could you please tell me your order number so that we can assist you?