Rosan
Buyer Beware!!!!
Buyer Beware!!!!! In November of 2024, I purchased a 70” fireplace tv stand from this company through Walmarts website and the fireplace was faulty- it did not blow out air. I left a review on Walmart’s website and the owner of the company called me and asked me to send pics & video of the unit to his phone which I did. After he reviewed the video, he told me that he would arrange to pick up the defective unit and send me a new unit. I told him that I did not want to pay anyone else to put a new unit together, he then told me that I could just donate the unit and he would refund the money. He asked if I could go on Walmarts site and remove the review, I told him that I would look into doing so, but I was unsuccessful because Walmarts does not allow you to remove reviews. After I was unsuccessful in removing the review, I received another email stating they could only refund me 80% I asked why only 80% and what is the amount being refunded, they sent another email stating I needed to agree to the 80%. I have been going back and forth with this company since November, I salvaged the unit as they instructed me to do and now they will not return any of my emails. If you look at the reviews on Walmart they are horrible and previous buyers warn against purchasing from them. I usually don’t write reviews like this but this company is not to be trusted and they do not care about the consumer once they have received their money, I will be posting this review on every platform that this company is affiliated with. People need to know!!!!
Response from BestierMar 26, 2025
Dear Rosan, Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your purchase. At Bestier, we strive to provide high-quality products and exceptional customer service, and we regret that we fell short of your expectations in this instance. After reviewing your case, we believe there may have been a misunderstanding in communication regarding the resolution process. Our intention was never to pressure you into modifying your review, but rather to ensure you received a satisfactory resolution through a replacement, refund, or other means. We deeply regret the delays and miscommunication you encountered. While our team initially suggested a partial refund for the salvaged unit, we understand your dissatisfaction and would like to make this right. To resolve this matter promptly and fairly, we are prepared to issue a full refund for your order. Alternatively, if you prefer, we can arrange for a replacement fireplace unit at no additional cost. Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to address this issue. We hope to regain your trust and have the opportunity to serve you better in the future.