Best Buy TransmissionReviews of bestbuytransmission.com

Over 20K on my 46RE & still rollin (knock on wood) Quick shipping, professionally packaged. Clean neat appearance in the crate w/fluid & trans cooler. Still shifting great & no leaks at all. Thanks Jonathon, Great Job!

13 days after ordering a transmission, a transmission got to the shop I had it delivered to. The following day I brought my pickup to the shop and found out that the wrong transmission had been delivered. I notified customer support, they had me take pictures of the tag on it and text to them. He said they would look into what happened and get back to me. I asked when and he said it may take a while because he'll have to make several phone calls. 3 days later I called and left a message. A woman called back, after I explained what was going on and she said Jonathan would call me back shortly. He didn't. Meanwhile the shop where my pickup and the wrong transmission was at kept calling wanting to know what was going on. A week after being told Jonathan would get back to me shortly, 24 days after I ordered the trans, I called, talked to Jonathan, he said that the wrong transmission that was delivered should be picked up tomorrow, he would look into delivery date for the correct trans and get right back to me. A short time later I received an e-mail with 10 claim forms attached asking to describe the problem and take pictures of the damage, leak, etc. etc. I called Jonathan back asking if he had really just sent me that e-mail and was told not to bother with those that their automated system sent them. Then he tells me that he understands my frustration but that their company is too big for anybody there to know what's going on with my trans and that they have over 300 employees. Maybe I should have known better than to order a trans online from a company 4 time zones away. Over a month later I still haven't gotten my trans. Ted K Deer Park WA Update: 5 weeks after ordering, still haven't gotten my trans and no word on when it would be shipped. I called on a Friday afternoon asking for my money back. I was told I would get a full refund but first he needed to call to stop the shipping. By Tuesday I hadn't heard anything, so I called again asking for my money back. Shortly thereafter I received an email receipt and the money was refunded to my credit card. I had the shop that was going to install the trans rebuild mine. Less than a week later it is done. I only have a 1 year 12000 mile warranty but I know they'll stand behind it. If you can't even get a return phone call and the company is too big for anyone there to know what's going on with your trans, a 5 year 100000 mile warranty is just a piece of paper.

No real complaints, still runs good,bought because of the warranty that was offered

I've installed two transmissions from Best Buy. One for my Liberty and one for my brother in law's Silverado. They were the only ones with a decent price that had the 42RLE I needed for my Liberty. So glad I put a reman in versus a used.

Bought a trans for my ram 1500. Packed great, same for core return. Been close to 3 years now and haven't had any problems. They ll work with u. Did trans myself, i've done many over the years. First one from best buy, i knew i wasnt going to get it installed in time for core return. Called them they said take all the time i need. Within reason, just keep them informed. Took me a couple weeks to get to it, i just called them each week until i got it out. They sent ups or fedex to pick it up as soon as i was ready. No hassle's.

Great service, perfect delivery, perfect match, transmission has been working perfectly

Excellent transmission Excellent customer service and quality product Thank you

Great service, arrived on time and they pick up the old one