Best Buy TransmissionReviews of bestbuytransmission.com

Fast shipment, nice people to deal with, quality product.

Trans went out in my 7.3 PSD. Bought a reman 4r100. Quick and easy shipping and core return. Product performed excellent as promised and a very good price point for the product.

Easy to deal with, excellent communication. Quick response

Transaction was smooth and the product worked perfectly

The buying experience was good The only problem I had was the core I returned the core and thay sead it was never deceived so never got my 1000 dollar core charge back

Best trans place hands down. Good service and warrenty

DO NOT BUY FROM THIS COMPANY DON'T BE ANOTHER STATISTIC YOU COULD GET THE NEXT LEMON This transmission lasted less than 10,000 miles. Problems started shortly after installation. I took it to three shops for diagnosis and repair. At one shop it got burglarized. THAN, THE REPLACEMENT IS DEFECTIVE, it does not shift correctly. I still need to take it in for diagnosis and repair. They did not return my call for five days. They predicted 23 days to ship a replacement, luckily after complaining, the shop would charge storage, it only took 7 days. Total, revised (Lucky the shop did not charge the storage which would have been $32/day.), cost of breakdown: $1,535. $675 ($895-$220) labor to install the replacement transmission, $500 to tow vehicle, a motor home, to repair shop, $360 fuel to drive jeep we tow home and back while being repair. They will cover $220 for labor cost. I had a more lengthy review but it was flagged and removed. I'm not going to bother repeating it all. Above is the crucks of the situation. SUMMARY I paid a premium for peace of mind, then had immediate problems. I spent days taking vehicle in for unsuccessful repairs. Total failure after 10,000 miles. And now the replacement is defective. Unbelievable.

this review isn't about their transmissions but rather how I was treated by Anthony at best buy. I'd ordered a transmission not necessarily because I'd needed one but because it's got quite a few miles and it was being almost removed to access my engine rear main seal. fast forward several days, I got in a bigger hurry for the truck than what the order could accommodate so I called to cancel my order. when I did that I was told my order had been shipped already and there'd be a handling fee for it's return. not one to want to spend dollars for nothing (on my end) I figured I'd just keep it when it came in, get a core from the scrapyard to return, and put the one in transit in later. well, the following day I checked my email, and I'd been sent one the day before with the tracking information confirming it had indeed been picked up - 2 hours after I'd called to cancel my order. I wasn't too pleased. I email them explaining my position and how it looks as if for the sake of the sale someone wasn't honest regarding the ship time. given what appeared to have happened, while considering my admittedly late cancellation attempt, I was prepared for about any response. what followed was Anthony taking comlete responsibility for what it turns out wasn't dishonesty, but a lag in their being made aware of exact shipping times which led to the situation. he then guaranteed me to not incur any expense if I wanted to still cancel the order and said regardless my choice he was truly sorry. since my transmission was already back in my truck I cancelled. true to his word he refunded my payment in full. I feel I was treated beyond fairly, enough so that I felt sharing my experience was in order. one question I would've asked, probably should've before my order, and would if I ordered again is how the warranty works. research I've done (not thru best buy) indicates that they are resellers of the transmissions from a place that doesn't deal with the general public. everything we buy is done this way, so no big deal there. this place has a shorter advertised warranty than the 5/100 though, so it's probably additional coverage being purchased. a lot of places do that. my question would be if best buy were to go out of business, or retire, or close for any reason, who holds the actual warranty and what would need to happen to pursue a repair or replacement in a situation where best buy wasn't available? I'd imagine they'd have a response to this, but I don't need to ask now