Engagement RingsLab Grown Diamonds RingsMoissanite RingsAbout Best Brilliance Best Brilliance is a global leader diamond jeweler online for engagement rings, wedding rings and custom made fine jewelry. Free Shipping and Free Returns. We're here to assist you! Get a free consultation from our diamond expert.
Best Brilliance (bestbrilliance.com) has 455 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bestbrilliance.com
Website
bestbrilliance.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You simply won't find a diamond with this level of quality and good price. If i could rate them higher than five stars.
Response from Best BrillianceFeb 16, 2025
Your review truly made our day! Thank you for your trust and support. We’re so happy to hear you had a wonderful experience, and we look forward to serving you again!
JJ
JJ J.
Good quality product with competitive pricing.
We ordered a custom piece. The sales rep provided us with a CAD drawing and then we ordered through the website after a pre-set appointment. Christmas sales were very appealing. I’m noticing those types of sales are fairly common. Not just for the holidays. When my shipment arrived, the ring was to my liking and beautiful, but was not measuring to the exact specifications of the CAD drawing. Pretty far off, actually. I wish I had known that ahead of time. We ended up sending the ring back and requesting an upgraded diamond. We purchased a full carat larger. The drawing showed the main diamond at 2.9 carats. the ring I received was only 2.1 carats! So make sure you know the exact size of the diamond you are receiving before going to production. We waited an additional month because they had to start over with a new setting due to the size difference of the main diamond. Overall, I got a great product for a great price. I’m thrilled with the finished product. Their chat feature and email response times were a bit slow. Also, the appointment for discussing design was a must! We would not have been able to talk it all through sufficiently without an appointment. The quality of the packaging and presentation was really nice! They provided the GIA certificate in the same packaging with the ring. I do feel I got a very quality piece for the money. I did wait for production longer than I originally planned, but the finished product was absolutely perfect for me. Online sales can be a scary venture. Just ask all the questions to feel comfortable if creating a custom design.
Response from Best BrillianceFeb 15, 2025
✨ Thank you for your thoughtful review! ✨
We’re so happy to hear that you love your finished piece and that it turned out to be the perfect ring for you! 🎉 Custom designs require a lot of collaboration, and we’re thrilled that we could bring your vision to life.
Regarding the diamond size, our listings clearly differentiate between total carat weight (which includes all stones in the setting) and the center diamond weight. It’s possible this detail was overlooked during the design process, but we always strive to ensure full clarity. Every order we create is meticulously crafted—we scan each stone with a 3D scanner and build the setting around it, ensuring the best fit and most stunning final result. 💎
💍 Now that you’ve experienced our craftsmanship firsthand, we’d love to help you complete your look! Whether it’s matching earrings, a pendant, or a custom band, we’d be honored to assist you again. Our team is here to make every jewelry-buying experience seamless and exciting. ✨
Thank you for trusting Best Brilliance, and we can’t wait to welcome you back! 💙
Warm regards,
✨ BB Service Team ✨
MA
Moe A.
Beautiful ring!
The Ring was gorgeous, and the natural diamond was amazing, she loved it. The customer service team at Best Brilliance were very nice, especially Paul. Nice job.Thank you!
Response from Best BrillianceFeb 15, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience. Your support means everything to us, and we can’t wait to serve you again!
VS
Vence S.
Great value
Great value, great customer service.
Response from Best BrillianceFeb 15, 2025
We truly appreciate your kind words! It’s always our goal to provide the best experience possible, and we’re so happy to hear that you were satisfied. Looking forward to assisting you again in the future!
DR
DEBORA R.
Beautiful craftsmanship!
Kept in touch with updates during the process of making my rings up to delivery and after . Absolutely beautiful craftsmanship. Very highly recommended
Response from Best BrillianceFeb 15, 2025
Your feedback made our day! Thank you for taking the time to share your experience. We’re so grateful for your support and can’t wait to help you again soon!
BT
Brent T.
They delivered on their word.
They delivered on their word.
Response from Best BrillianceFeb 15, 2025
Thank you for your amazing review! Knowing that you had a great experience means the world to us. We appreciate your trust and look forward to your next visit!
TG
Terry G.
Incredible Ring
Like others I was a bit skeptical about buying jewelry online, especially spending a lot of money without actually seeing the product. But I have to say after waiting while it was being made, and then getting the package and opening it I was completely blown away. It is an absolutely stunning Alison Moissanite Bridal Set, and seeing the incredible value and craftsmanship I got from Best Brilliance for the money spent is beyond words. I just can’t stop looking at it….. This experience has been nothing short of perfect for me, and I know my soon to be fiancé will never forget opening this box when I give it to her. I want to thank the whole best brilliance team for their work and care on this order.
Response from Best BrillianceFeb 15, 2025
We’re so happy to hear that you had a great experience! Your support means everything to us, and we’re always here whenever you need us. Looking forward to serving you again!
CF
Chris F.
I had an absolutely incredible…
I had an absolutely incredible experience with Best Brilliance for my engagement ring. From start to finish, their customer service was exceptional. The team made our special day even more memorable with their attention to detail and genuine care.
When I had a mix-up with the ring size, they handled it with such professionalism. Without any hesitation or questions, they quickly remade the ring, demonstrating their true commitment to customer satisfaction. The speed at which they completed the resize was remarkable – they clearly understood how important this piece of jewelry was to us.
The quality of their work is outstanding, but what really sets Best Brilliance apart is how they treat their customers. They went above and beyond to ensure everything was perfect for our engagement. I would highly recommend Best Brilliance to anyone looking for fine jewelry, especially for such important life moments. A five-star experience throughout the entire process.
Response from Best BrillianceFeb 15, 2025
Your kind words truly mean so much—thank you! We always strive to provide the best service, and we’re so happy to hear you were pleased. Hope to see you again soon!