Bessler Auto Parts Reviews | Read Customer Reviews of besslerautoparts.com

Bessler Auto Parts Reviews | Read Customer Reviews of besslerautoparts.com

Bessler Auto Parts reviews

84 approved reviews, newest moderated first

Christine C.
May 4, 2022
Billie at Wilder is great and ready to…
Billie at Wilder is great and ready to resolve a parts color issue. If not for him, I would have given a 1.
Response from Bessler Auto PartsMay 4, 2022
Christine - We would like to apologize for your recent experience! We're sorry to hear that you were less than satisfied. Thank you for the kind words about our staff and we are happy to hear he was able to help you out in a timely manner. We looked into this issue and are working on a better inventory process so this doesn't happen again in the future. We hope you give us a chance again in the future so we can provide you with 5 star service!
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Eric R.
Apr 27, 2022
Parts inventory
I think they need to do a little better job on keeping close tabs on their inventory I drove two and a half hours one way to pick up a part that they was supposed to have ready for me and no one could find it I wasted a whole day day off of work and $50 in gas all for nothing. You would think they'd have Parts pulled and ready for somebody when they show up that way the customers transaction is fast and easy. That way if they couldn't find a part they could notify the customer before the customer waste their time getting there. It's just good customer service.
Response from Bessler Auto PartsApr 27, 2022
Eric - We truly apologize for your recent experience! We're sorry to hear you were less than satisfied. We pride ourselves on our customer service and the high quality standards we maintain. Your part was pulled and ready to be picked up but we believe it was taken by one of our freight companies by mistake. We will certainly tighten up our inventory and shipping processes so this doesn't happen again in the future. We hope you will give us a chance to make things right!
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Richard L.
Apr 11, 2022
Excellent service
Excellent service. I needed a 4.2 liter motor for my 2006 ford truck. Ordered it on their web site on a Sunday night, received a call from them the following day - that motor was not available (web site in process of being revised and updated). They helped me find another motor, and followed up with calls as to when ready, and then to verify I had received what I ordered. While I hope I never need their service again, you can be sure if I do I will shop at Besslers first.
Response from Bessler Auto PartsApr 11, 2022
Richard - We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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Greg
Apr 8, 2022
A honest business
Very friendly staff an excellent customer service if you need parts for your car or truck this is the go Thank You Greg
Response from Bessler Auto PartsApr 8, 2022
Greg - Thank you for the kind words. It was a pleasure doing business with you! Hope to do it again soon!
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Lorene A.
Apr 7, 2022
Ordered a radiator never got it called…
Ordered a radiator never got it called them and they said they lost it
Response from Bessler Auto PartsApr 7, 2022
Lorene - We truly apologize that you were not satisfied! There was only one of these radiators nationwide that we could get our hands on. We promptly fulfilled your order and let you know that it was being brought in from another yard and that it would take some time to get here. Unfortunately the part came up missing from our supplier and we promptly provided you a refund. We take full responsibility for the slight lack of communication and are working on a process to fix this issue in the future. We hope you will give us another chance next time you have parts needs. Thanks!
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Bill O.
Mar 31, 2022
Dealing with Bessler was a pleasure I…
Dealing with Bessler was a pleasure I got exactly what I ordered very quickly and had some questions they answered all my questions very very friendly I would recommend anybody to do business with them because I will in the future
Response from Bessler Auto PartsMar 31, 2022
Bill - Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon!
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Payten P.
Mar 10, 2022
great prices and all around service
great prices and all around service
Response from Bessler Auto PartsMar 14, 2022
Payten - Thanks for kind words and taking the time to leave us feedback! Have a great day!
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WESAM E K.
Mar 7, 2022
Great part great price
Great part great price
Response from Bessler Auto PartsMar 7, 2022
Wesam - We appreciate you taking the time to let us know about your experience with us! If there’s anything else we can help you with, please let us know!
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