Bespoke PlushReviews of bespokeplush.com

This is a SCAM. Avoid - paid for plush and was ghosted by company after emailing them for more details! Never received plush

Never got any updates on my product, even after multiple emails. Now the entire site seems to be gone.

I ordered from this so called company back on the 28th of November 2025 and have been trying to contact them via email, social media and via there contact form on multiple occasions to find out whats going on with my order but have had no reply, i paid extra for fast processing and to be kept updated on my order im now in the process of claiming the money back through my bank, best advice i can give u is to not order from them they are a scam

Total scam and completely TERRIBLE customer service. I ordered back in October (order #44902793576630) and have gotten no communication since, despite paying extra for updates and reaching out multiple ways including via social media. If I do not hear back soon I absolutely will be disputing with my bank. I just wanted fun plushies of my and my friends characters and instead lost out on a ton of money. Completely unacceptable and disrespectful. I cannot recommend them less.

This company had good reviews in the past, including from some people I knew, so I was hopeful. I placed my order in July(the website said orders took 10-12 weeks). I waited 16 before sending them an email, since I have heard not a single thing. No response. Another email. No response. They had not posted on their social media since July, and others on their socials and review websites were having a similar issue. Thankfully, I managed to get a refund via PayPal. We understand if your company is struggling, but you NEED to communicate with your customers. TLDR: They have absolutely no customer service, and take your money and disappear, 0/10. Get a refund via PayPal if you still can!

This company is in absolute hell, they have not been responding to customers at all and when they do it’s vague and odd, after june something has happened to this company causing this, from what i’ve gathered they’re dealing with tariffs issues and shipping, but recently i’ve gotten an update mail that my order has presumably been shipped, i do not believe it has been at all, the tracking code is “store” and no shipping company attached to it at all but only telling me to track my order on the SHOP app, well i haven’t seen it updated in almost 2 weeks now, i’ve tried to contact these people time and time again but without success, they aren’t active on social media but their tiktok account reposted a video 2 days ago, they ARE seeing our complaints but choosing to ignore them. it’s honestly so disappointing since i have ordered from them in the past, even last year i got a very high quality plushy from them. i hope things change soon or else they might just get themselves sued to hell and back

I placed my order in July and today after waiting 142 days and contacting them multiple times I'm writing this. After even paying extra to be able to communicate with them during the production of my plush toy. The only reason I got my money back was because I used PayPal.

I'm incredibly frustrated with their service lately. I am a repeat customer after having a wonderful time with this company. They were incredibly responsive to emails prior and during the ordering process for two of my orders. Now I've been sitting for 23 weeks without any proper updates struggling to even get a single reply regarding my two orders! While the website does disclose that government jurisdictions cannot make them liable for a late order and me being a US citizen, I can understand the unforseen circumstances that could cause such a delay, but the company has done very little in terms of communication unlike before when they would immediately respond to the smallest of inquires. The only time I've gotten replies was when I showed frustration and threats of leaving a bad review. I'm really disappointed in this company as they did a wonderful job on the first plush I ordered from them, even delivering updates on delayed shipping. While I hope they really will keep to their word and deliver the orders I place, I currently can't say in good conscious that I recommend them. The customer service has to improve from the dire situation it is in at the moment and ensure they update their customers as to why their orders are taking incredibly long to arrive.