Bespoke PlushReviews of bespokeplush.com

Today is february 6, 2024. I placed my order on october 28, 2023 and i still do not have my order. The customer service has assured me several times that my order was going to be made and delivered by christmas. After that, i was told it would be delivered by the first week of january, then the middle of january, then the end of january. Now were already 1 week into february and still nothing. I really wanted this order for a christmas gift for my sister and her daughter, i ordered a matching set of 2 and still have nothing. Customer service only seems to respond when they feel you will cancel the order so they can keep your money. After some complaints to them i told them to give me updates or i would cancel with my credit card company and they didnt respond. A few days later i called my credit card and cancelled and the next day they started emailing me. I agreed to reverse the cancellation if they gave me free shipping which cost me almost $50 alone. They refunded that and i agreed to call my credit card company and cancel the charge back. Now a month later and i still dont have it. I emailed them over and over asking for updates, and no response. Then i tell them i will call my credit card company for again for cancellation and tell them i may get a lawyer involved for mental anguish and theft and the next day they tell me its going to ship. They also told me last week when i wanted to cancel again that they would still ship me the plushes and that they would refund my purchase because of my experience. I said yes ok refund my purchase and they didnt. I have it all in writing in my email conversations with them and i will be contacting my credit card company to get my money back for this purchase. Complete scam and worst customer service i have ever seen. I looked into it, the factory they produce these in is in india, a place known for scams. I regret this entire experience so much. Please do not buy a plush from here, take your business to an etsy shop, i have had multiple made on etsy with no issues. I wish i could include photos of the emails they sent but it doesnt allow me to do that here. Maybe i can figure out how to do that on a google review so everyone can see the repeated lies from them and how dumb and gullible i have been. Never ever again. Edit march 26, 2024 Was told in emails that for my inconvenience that i would receive a full refund for the purchase. The refund i received was a month prior to them telling me this, i told them i wanted to cancel the order and to not lose the sale to give me free shipping and they agreed. After not receiving the item for another month i was trying to contact them alot during this, and they barley respond, a customer service person emailed me saying my item was going to ship out that week and i would also get a full refund for my bad experience. I never got the refund and the items came about 45 days after that. They told me about 4 times that it was being shipped out that day or the next day or that week. I placed my order on october 28 2023 and didnt recieve my items until february 23 2024. On top of that, them items were not to my specifications and 2 of the colors i requested were not included, so its not a replica of what i ordered. Do no order from here, order from someone on etsy, i have placed several orders with sellers on etsy for similar stuff and never had any issues.

Bad company that produces bad products, do not ever engage in business with this company if you read this review. Beware.