Shari's BerriesReviews of berries.com

My family member ordered 12 Chocolate covered strawberries and 4 bundt cakes sets. They were supposed to delivered on 12/24/2025 but came on next day. They were melted and impossible to eat them. We contacted the customer service and Robert offered full refunds and sending new sets. Yes they came but same situation. melted and nothing like edible. Robert from customer service promised that they will full refund the money ( it was about $80.00 plus tax.) which never happened. This company is horrible, unprofessional, and irresponsible. We can get same products from our local grocery store 1/4 price and taste delicious. Watch out! Don't trust this company and be careful.

Never delivered my order after I paid extra to have it delivered on a specific date. They never had the order made. They took my money and never sent anything. This is the second time. This is horrible and a horrible company.

Ordered 4 dozen strawberry orders for Valentine's day, delivered to 4 different people, 1 dozen each, one in Florida and 3 in PA but different parts of PA. All of the orders were horrible quality. I will say that I contacted the company and they gracious did the right thing by resending all orders a new order. Sadly, we all received the second batch two days ago and the quality was again horrible, with cracked chocolate off of the strawberries, the box on the outside was so sticky. It appeared as if they were frozen after being dipped and then the mess of them thawing out is what we all got. I spent a lot of money for not even mediocre quality. And, half of the strawberries were not even ripe. They were half white strawberries in the inside.

I received my chocolate covered strawberries. The chocolate dip looked nice, but the berry stems were wilted. Half of the berries were not ripe. A bit disappointing. The last few years they were delicious. I was not impressed this time.

Received for Valentine’s Day with flowers in same box . The berries which I used to love were not really ripe so you bite into some red and a lot of white and the chocolate was tasteless and hard till you bit it and it just fell off .. no creaminess to it at all .. I would have been happier with chocolate kisses .. the flowers came fine but no food in box as instructed .

Terrible customer service.

Don’t do it… it’s not the chocolate covered strawberry place we’re used to going to years ago. This is garbage now and overpriced and even embarrassing to give to someone you care about.

Horrible. The reviews are true. Do not order from here. Placed my order in advanced for Valentine's Day. My delivery date was supposed to be 2/13. I wanted to get my order a day early just to account for any hiccups. Order didn’t go out for delivery until 7pm that day, but whatever. I got an email saying it was delivered but it wasn’t. I asked for proof of delivery. I was told there was proof of delivery (a photo) but they couldn’t send it to me. What’s the point of proof of delivery?? They told me they could redeliver it but it wouldn't be delivered until 2/16. A complete joke. Why would I want the order multiple days late? I don't understand how they are still in business. Don't waste your time or money or risk having your day ruined.