Shari's BerriesReviews of berries.com

I have had so many issues with this company. I ordered flowers to be delivered on my moms birthday, they werent delivered until the day after her bday and they were the wrong flowers. No one called, emailed, text, nothing. WHY ask for an email and phone number if you arent going to use them for a purpose other than sending confirmations. I was charged a $17.99 service fee when their website clearly states $12.99 for orders 0.00-69.99. I emailed them, they said "oh, were sorry. Please email this address." REALLY, you are going to have me email multiple addresses. I did and I attached photos, I get an automatic message saying "Well, what can I say, but sorry" SERIOUSLY who starts an email that way, and it was from the founder. They gave me a gift card, when all I wanted was them to send the flowers I ordered and explain why they werent sent in the first place. I called them twice and, of course, their Customer Service is overseas, it was sooooo loud I could barley here the girl helping me and she didnt help me at all. She said I'll have the flowers ordered and sent to you and a confirmation will come in about an hour. I got the confirmation and its the same DAMN wrong flowers. I keep getting confirmations that things I didnt order are being delivered. My mom has not received 3 sets of the wrong flower and a gift basket that she cant eat because shes diabetic and its swimming with sugar snacks. This company didnt even think to ask if these were acceptable to send in place of the flowers I ordered.

I’v ordered 4 times from Shari’s Berries. My 2nd order and this past order never got to it’s destination. I paid for them, but they never got there and you can kiss goodbye any chance of disputing it because they ‘cannot find the order’ no matter what info you give them even when you call!

The service was very crappy. 3 consecutive times/orders in a row have been a complete disaster! Sendind Spoiled Fruit and excluding items that i purchased! Then i was charged twice for my very expensive purchases. The operators DO NOT SPEAK GOOD ENGLISH and have VERY VERY POOR COMPREHENSION SKILLS. I will NEVER NEVER order from this crapy place agin! I requested for a package to be delivered on the next day. Got a tracking number and my package was set to be delivered 5 days later.

The strawberries that I sent my daughter were fantastic in her words. The delivery, however sucked. The last time I sent them, my daughter found them in her dumpster. THIS time, they were hiding in the weeds next to her mailbox, 1/3 of a mile away from her house and she found a bug in the box. (Not in the berries). I think, if the delivery service would delivery them properly, like UPS does, everything would be perfect. It SAYS they are delivered by UPS but it surely is not a regular UPS driver that delivers to my daughters house verrrrry often.

I am only giving them 3 stars because their customer service is downright amazing and when there was a delivery screw up they took full responsibility even though it turned out that it was totally my fault. They take making sure they customer gets the goods. For that I am grateful. Unfortunately (and it took some prying to get the truth) the chocolate covered berries were in her words "not good at all". To illustrate her point, she said that even her kids (who apparently eat anything remotely edible as long as it is covered in chocolate) had one bite and were done with them. I was super sad but I am glad she told me the truth- she wouldn't have said anything unless I pried it out of her. Since I was writing a review I felt it as important to know the truth. In summary, I feel badly having to give them 3 stars. From a commitment and responsibility standpoint they are exceptional and deserve 4 or 5 stars for trying their hardest to to make sure my friend got her treats even at their expense. However the actually goodies themselves were reportedly "not good at all" which translates to "they were gross and I didn't eat them" so that means 1 or 2 stars. To illustrate this point, she said that even her kids who eat literally anything remotely edible that's covered in chocolate wouldn't eat them! She was just being polite... they clearly must have been disgusting because I know my friend and she's not that picky. She's the sort of person who would "taste the love behind the gift" even if she didn't care for what she was eating, but she couldn't do it. That was all she needed to tell me. Therefore, the 3 star is an average between their great service and terrible product. I really wish they were tasty, not just because I wanted my friend to get a nice treat, but because I REALLY WANTED TO SING THEIR PRAISES after their commitment to customer satisfaction otherwise. I think this is a company that's for "it's the thought that counts" set of people. I am sure they get away with using low grade stuff is easy because really- who's going to complain about a gift? Fortunately my friend told me the truth when I pressed the issue. Otherwise I could have very easily assumed they were "fine" and sent the to another unlucky friend!

I ordered 4 sets of 2 dozen roses and 12 dipped berries for Mother's Day. Product arrived on time and in excellent condition. Customer service goes above and beyond and guarantees customer satisfaction. Very pleased with my 4 purchases for Mother’s Day weekend. I will definitely be ordering from Shari’s Berries again!

We ordered 2 dozen berries for Mother’s Day. The shipping charges were deceiving when placing the order. The shipping cost more than the berries. Never again!

Horrible experience! I ordered 2 dozen strawberries with free shipping as I'm am Amazon Prime member- and this includes free shipping. Total order was about $35. I checked my order on line to track it and I noticed that I was now charged $81 for 3 shipping charges! I had plenty to say when I called customer service. They credited me for the shipping, but I'll never use them again!