Margaret E.
Rug arrived 10 weeks late and the wool…
Rug arrived 10 weeks late and the wool in sections has gone bald in two places which we have now had to hide under the sofa. There were lots of orange dots on the wool which you could hardly see but still there. I asked to return the rug so it could be redone in these places but received radio silence. Am trying to escalate via PayPal CEO dept as sent pictures To the email on PayPal escalation and they said they would resolve But no response from them. My experience was absolutely awful and each time I look at the rug I cry. Was needing a further number of rugs in future for other rooms but will go elsewhere.