benisouk.comReviews of benisouk.com

Response from benisouk.comJan 13, 2022

Dear Robyn, We are truly sorry to hear about your recent experience with Benisouk, We have checked your case and the refund is due to a return request . After receiving your return and inspecting the condition of your item, we process your refund. Shipping fees are deducted from the amount to refund if a pre-paid shipping label was provided (the return fees to be deducted will be communicated to you beforehand). Please allow 7-10 business days for the item to be verified and the refund to be processed, or in the case of an exchange, the desired item to be shipped. We have checked your order status and it has been refunded . Kindly check with your method of payment the status / update on the refund. Feel free to contact us on [email protected] or (866) 227-3334 for further inquiries .

Response from benisouk.comJan 7, 2022

We are truly sorry to hear that you are not satisfied with your recent experience with us. You can return your rug with no questions asked within 14 days of delivery . To organise a return from the US after receiving the confirmation from our team, you have the choice to mail it to our address in New York . To organize a return from outside the US after receiving the confirmation from our team, we recommend that you use our services in order to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges and receive your refund or exchange quicker. All our rugs are made from organic wool , The odor of natural wool fades over time. However, to fasten up the process, here are some tips you can do : -Vacuum the rug so it’s nice and clean. -Bring the rug outdoors on a sunny day and let it absorb those awesome rays of sunshine. If there are any odorous bacteria smells this should help. -Allow it to stay outside but bring it in before the air begins to chill so it doesn't get damp. You may need to do this a few times but plain old sunshine will work wonders in removing the odors.

Response from benisouk.comDec 28, 2021

Dear Sinead , We are truly sorry to hear about your bad experience. We work very hard with our artisans to ensure that our products are of the highest quality. As mentioned in our website policy : https://benisouk.com/pages/shipping-returns After receiving your return and inspecting the condition of your item, we process the refund. Shipping fees will be deducted from the amount to refund if a pre-paid shipping label was provided (the return fees to be deducted are communicated to you beforehand) and processing fees which equal 10% of what you paid for the product. These fees help offset the costs we incur to have our warehouse complete the quality control process, as well as restock and relabel returns. As we offer free shipping worldwide , we are in obligation to charge for return as we want to be fair to our artisans as much as much as we are fair to our clients.

Response from benisouk.comDec 21, 2021

Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We work very hard to ensure that our products are of the highest quality. As mentioned in the descriptions all vintage carpets have a special character. The irregularities of handmade rugs give it character and charm and increase its value. From unusual borders, color fading, imperfect shapes, each rug is unique. Any decorator or designer will recognise an authentic Moroccan Rug and be amazed by its splendour. Customer satisfaction is something we take very seriously. All pictures on our Website are taken by professionals to show the slightest details of the rug and reflect the reality .We endeavour to work fairly, transparently and to maintain the highest standards with our checking process.

Response from benisouk.comDec 3, 2021

Dear CGS, We are so sorry to hear about your recent experience with us ! We work hard to satisfy our precious costumers by offering high quality artwork made by talented humans. As we offer free shipping worldwide , we are in obligation to charge for return as we want to be fair to our artisans as much as much as we are fair to our clients. As mentioned on our our website, returns requests are accepted 14 days after the delivery and you have the choice to choose your own carrier .However, we do offer the most preferential rate on the market and that's the most suitable option in this case. To organise a return from the US after receiving the confirmation from our team, you have the choice to mail it to our address in New York . To organize a return from outside the US after receiving the confirmation from our team, we recommend that you use our services in order to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges and receive your refund or exchange quicker. You can check our full return policy on our website: https://benisouk.com/pages/shipping-returns Unfortunately , we cannot find your name in our customer file. Do not hesitate to contact us for your enquiry referencing the number 282 at [email protected] so we can reinvestigate your case . Benisouk

Response from benisouk.comAug 23, 2021

We are truly sorry to hear that you are not satisfied with your recent experience with us. As we offer free international express delivery, we are required to charge a return shipping fee in case a customer is not 100% satisfied with our services. Please remember that you have the choice to choose your own carrier .However, we do offer the most preferential rate on the market considering the nature of the product. To organise a return from the US after receiving the confirmation from our team, you have the choice to mail it to our address in New York . To organize a return from outside the US after receiving the confirmation from our team, we recommend that you use our services in order to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges and receive your refund or exchange quicker. We understand your frustration and will offer you a discounted rate for your next order. Please quote the following case number : 602 to our customer service : [email protected] to get your coupon code .

Response from benisouk.comAug 20, 2021

Thank you for sharing you honest opinion with us. We are deeply sorry that you feel this way about your recent order with us. As mentioned on our our website, you have the choice to choose your own carrier .However, we do offer the most preferential rate on the market and that's the most suitable option in this case. To organise a return from the US after receiving the confirmation from our team, you have the choice to mail it to our address in New York . To organize a return from outside the US after receiving the confirmation from our team, we recommend that you use our services in order to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges and receive your refund or exchange quicker. You can check our full return policy on our website: https://benisouk.com/pages/shipping-returns

Response from benisouk.comJul 23, 2021

Dear Melissa, Thank you for leaving us a review ,we are truly sorry to hear about your recent experience with us . As mentioned on our refund policy, we cannot cancel an order after shipment. If you wish to return your order, it is always possible. Our payment system covers all six PCI DSS standard categories. Maintain a secure network Protect cardholder data Maintain a vulnerability management program Implement strong access control measures Regularly monitor and test networks Maintain an information security policy Furthermore, we have set up the secure payment system 3D Secure. All transactions processed on our website are 100% secure and confidential. We would love to resolve this issue as quickly as possible and find a solution that works for you. Please send us an email on contact@benisouk,com with the reference "Case A11" so that we can deal with your case properly . Benisouk Update: Before your purchase, you contacted our customer service by messenger with the same account with which you wanted to cancel the order, and on your cancellation message you exactly say that you want to be refunded for the $1000 order you placed on July 1, 2021. We do not understand at all why you deny that you did not place the order. To avoid any misunderstanding, we have opened a dispute of your order and communicated to your bank all discussions undertaken with you. Your bank will decide on the refund. We do not use paypal as a payment method because we use other payment methods that are just as legitimate and that we consider better. Our company sells extraordinary artwork made by extraordinary humans. We believe that we reflect the values of these wonderful people. And because of this, we do not accept to stain these values in any way. Please do not accuse our company of scamming and false accusations in order to avoid any legal action due to defamation. Benisouk