benisouk.comReviews of benisouk.com

If you're reading this, chances are you've already been screwed over in some capacity by the infamous BeniSouk! RUG CLEANING UPDATE: The deep cleaning of the rugs that I paid for worked to rid them of the horrid smell of urine and the sticky texture that plagued each rug. This cost me $650. One rug is still discolored in an area, but at least it doesn't smell like a herd of goats decided to use it as a toilet! The unfortunate silver lining one must draw when doing business with BeniSouk. Also, if you're reading this, it goes without saying that this company is as corrupt as it gets, especially in the way that they absolve themselves from any and all responsibility when it comes to the rugs that they are selling. P.S. They WILL remove your negative review as they have removed the last two of mine it seems :)

The rug we bought was really poor quality (didn't lie flat on the floor, corners not finished properly). I asked to return it. They said their courier charged £820 to return (rug was just under £1000). I found a quote of £125 to return but they said I'd have to pay the customs fee if I didn't use their courier. That is over £600, which they could claim back. Such poor service. Don't order as you'll not be able to return.

Absolutely terrible experience. The vintage rug looks nothing like the photos. Plus customer service is extremely slow!

Absolute garbage. I bought three rugs from them and had to throw out 2 of them. Was infested with wool eating moth eggs. DO NOT BUY. when I called to complain they said they are not responsible it must be something from our house. Response to a reply from Benisouk, They mention that I got in touch with them on August of 2024. This is patent lie by them. This happened in less than 2 years from purchase. I may have posted my review at ton August 20,2024 but I let them know about the issue about year ago.

Very deceptive regarding their returns policy. We were quoted over $1,000 to return one rug!

This is a terrible company . I ordered a custom rug ( which i know is non returnable ) but it arrived so so dirty and smelling so terribly we could not have it in the house . I wrote to the company and they told me to take it to the dry cleaners. What !! A new rug and now i am having to pay to have it cleaned . It was also 8 inches smaller than what i ordered . I wrote repeatedly asking them to make the situation right which they refused to do . After telling me there was nothing they would do they ever responded again. We are not even able to sell this rug used because of the smell ! No one will buy it . DO NOT BUY FROM THIS COMPANY !!

The rug we bought arrived and looked dirty and didn't match the colors we saw online. (I'm on a very high resolution apple monitor so that could not be the issue). We sent the rug back within their "7 day exchange period" which doesn't make any sense because we rushed the rug back, which was quite expensive, and they didn't email to say it was delivered until 2 weeks after the actual date of delivery. We tried to email several times with no response. We tried calling as well, but no one ever picks up the phone or returns voicemail messages. They took 20% off the refund for "restocking", which was stated, but i don't think should be taken if the rug didn't match the description/photos. I would never buy from them again. Terrible customer service.

Benisouk gets an extra bad review for their lack of customer service. It started with the shipment when there was no notification of how long it would take or that it would take over a month more than listed anywhere on their website (it took 2!) to receive my order. And then when one of the rugs arrived, the color was NOT as photographed in the image. Red vs. Pink is very different when you're designing a room and paying a lot of money for something. Since I emailed to inquire, they have stopped responding. Quality of the rug seems fine but the color is what I'm concerned about. Based on reading other reviews, if something goes wrong, good luck. It's a risk/cost you have to be willing to take.