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beneplace.com (beneplace.com) has 326 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Activities & Tours · Lake Worth, Florida
Excellent
Activities & Tours · Miami, Florida
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Activities & Tours · Orlando, Florida
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Activities & Tours · Saint petersburg, Florida
Excellent
Showing 126 reviews with 1 star · Clear filters
C……
I bought move tickets and food vouchers also I paid extra $16. There’s not discount.if buy tickets from cinema. It’s cheaper. Don’t buy this website
Response from beneplace.comApr 22, 2025
We apologize but some venues will charge a convenience fee when you use the App. Also, the theatre can charge a upcharge depending on the kind of movie being watched. Please provide us a order number and we will look into this matter.
charles B.
I ordered concert tickets from Beneplace. They claimed that the ticket venue had changed the date of the concert which they never ordered the tickets to begin with. After that they claimed that I had changed the date of the ticket which I didn't. In a conference call Beneplace and the ticket venue found out there's not concert on the date they changed it to.
Response from beneplace.comApr 22, 2025
Hey there, we’re really sorry about the confusion with the tickets! We totally understand how frustrating it can be when things don’t go as expected. We’ve checked in with the broker, and it looks like the tickets were sent out to you correctly on April 16th. If you’re still having any issues, just give us a shout and we’ll make sure to get it sorted ASAP. We’re here to help and make sure everything works out smoothly for you! Thanks for your understanding!
Lesline
Booked my flight with them for February 5. Got it cancelled as I was not able to make it anymore. I was told I am eligible for partial refund and the amount was refunded in the 3rd to my form of payment. Needless to say I never got a refund from them. Apparently they called on 2/27 using this number +1 (805) 754-2232 saying they could not process my refund and I was told to called them back- which I did. I was told they will issue a check instead. I returned their call on 2/28 no one picked up. Was able to get a hold of them on 3/7 using this number +1 (805) 200-3758 and they essentially blame me saying they tried calling to let me know about the defaulted refund but I didn’t pick up the phone. 3/7 I was told the check has been issued and should be able to get in the next 21 days. 3/22 I called just to check the status of my refund for which I was told it wasn’t processed on 3/7 but on 3/10 and I had to wait until April 10 to be able to get the check. Today April 10 and I am wondering why my check isn’t here, just to make sure it wasn’t stolen. To my greatest surprised I was told the check had been cancelled and they will have to issue a new one for which I have to wait another 21 days to be able to get it. Later after that called I tried calling them again and I was told a different story. I was told the check had been processed 3 days ago so 4/7 and I should expect it in the mail anytime soon. But how should I trust this again. If I never called I wouldn’t have known my refund was rejected. What is the guarantee I will get my check following this conversation. It makes no sense. It was easy to get the money but now they keep saying the refund steam is experiencing some issues. One of their agents even told me that the refund can take up to 60 days some times so 2 billing cycles. How does that make sense…..
Response from beneplace.comApr 22, 2025
We apologize but our flights are booked under Trip Planet. We took the information from this review and sent this to their manager to personally reach out to you.
Charlesia H.
Just lost $300. This company is a rip off! I’ll be sure to never use them again. I’ll be sure to tell everyone I know. This is the 2nd time but the first time was only $20 ripoff. Never again!
Response from beneplace.comMar 16, 2025
As a 3rd party the rental car bookings come directly from the actual supplier. If a rental is made, then with all terms accepted proper card payment for hold must be provided to the actual counter. If the car is not picked up the rental company themselves can deny the refund. However, we do have a manager looking into this matter to see what all can be done for the guest.
PaulaC
I clicked to book a suite and when the booking finally went through with my payment, it said the room was no longer available. When I went back to get the next best room, the rate had gone up $13 dollars. My new booking is $2 more now for a room that doesn't have the ocean view I was trying to get.
Response from beneplace.comFeb 9, 2025
I’m so sorry you had to go through that! That must be such a frustrating experience, especially when you had your heart set on a specific room with that beautiful ocean view. I can completely understand how disappointing it is to see the price increase after putting in all the effort to make a booking. It’s such a tough spot to be in. I hope your new room offers a great experience, even if it’s not what you expected. Your feedback is critical, and I’m sure it’ll help improve the booking process for others in the future.
Erin P.
I’m so sad to say that this is the worst customer experience I’ve ever received. I spoke to about 4-5 different representative regarding this issue and they all have different answers. Either they are incompetent or there are not proper policies in place. It all ended with them keeping nearly $1400 and cancelling my hotel reservation with no proper explanation. Unless you have money to just throw down the drain, I’d advise to never book through beneplace!!! UPDATE: order ID: 53457034 (there is no place to respond to said reply)
Response from beneplace.comJan 28, 2025
Hello Erin, We’re truly sorry to hear about your experience, and we understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide. We’d like to take another look into your issue to better understand what happened and see how we can assist. Could you please provide us with more details, such as your order number or the email address associated with your booking? Your feedback is very important to us, and we want to ensure that your concerns are properly addressed. Thank you for bringing this to our attention, and we look forward to hearing from you. Best regards,
KDeane
I seldom leverage Beneplace when scheduling travel/hotels. This was my first time and although it allowed me to pay the balance of my 3-day stay ($450) and noted that my reservations was good (even rec'd email confirmation), I later rec'd an email from Beneplace acknowledging that they weren't able to secure my reservation and would credit my account back within 3-8 business days. That meant that I had to use other means to secure my hotel reservation because I didn't have the $$$ on my travel credit card. Just poor execution by Beneplace.
Response from beneplace.comJan 17, 2025
Thank you for sharing your experience with us. I’m truly sorry for the inconvenience and frustration this situation has caused, especially since it was your first time using Beneplace for travel arrangements. To provide some clarity, these reservations are prepaid, and the hotel systems we work with are live. On rare occasions, when we attempt to submit the reservation to our hotel partners, the room may no longer be available due to real-time inventory updates. We understand how disappointing and disruptive this can be, and we apologize for any stress it caused, particularly during your travels. We are happy to take a second look into your issue. If you could please respond to this post with more details, such as your order number, we’ll gladly review the matter further to ensure we address your concerns and make improvements to our process. Once again, I apologize for the inconvenience you experienced and appreciate your understanding as we work to improve. Your feedback is invaluable in helping us provide a better service. Best regards,
this S.
wtf, literally you get 1 page for the itinerary, and once you send the email confirmation its gone, like literally, nothing in the f'ing email to tell you who you're renting from
Response from beneplace.comJan 15, 2025
We apologize for the issues with your purchase and would be happy to look into the matter further. Please contact us with your order number for further review.