beneplace.comReviews of beneplace.com

Incredibly confusing process to get disneyworld tickets which were indeed more expensive then on the website. Still unsure of where each of my tickets are

I came to your website via my company 's internal benefit page. Overall it's a good experience using the app but there is a MAJOR ISSUE that I have to give a one star rating: the price is WRONG and it's not stated in USD until the last page when submitting the order. I believe your currency is INCORRECT and it's a mistake because the ticket price in Candian $ in Ticket Master is the same value that your app shows (without indicating it's USD). I noticed the moment I clicked submit and too late to cancel. I ended up with being charged for $341 CAD (being converted from $246 USD) instead of only $246 CAD which is the price in other platforms such as Ticket master. I call your customer service right away and here is the reference number: (CARE-7073700) 117404443. It's not that I don't need the tickets anymore. It's about being charged with the wrong price. Given the same values being used, I fully believe it's a bug in your system.

Fred Meyer gift card redemption Portal not working after following instructions

Would give ZERO stars I used the Beneplace system to reserve a hotel room for my daughter because Beneplace was listed in the ERS emails. Beneplace required payment in advance, did not ensure a vacant room at the hotel, and has yet to issue a refund. The hotel didn't have any vacancies even though Beneplace took funds for a reservation there. I asked around at my employer another HCC employee had a similar experience with Beneplace and hotel reservations not being honored. If their refund policy is such that they will take funds and not provide a service in exchange for those funds, no one should be using Beneplace. When I arrived to check-in around 4pm that day, the hotel representative behind the desk told me they had no vacancies and that the reservation could not be honored because there was no room available. I called the Beneplace customer service immediately - while in the hotel office - because I wanted the hotel staff to be able to communicate with Beneplace if needed. Beneplace should have recorded or documented the conversation. I stayed at the hotel until the Beneplace customer service representative told me that they could not transfer the money to a hotel that had a vacancy. I had to search the internet for another room nearby while on hold with Beneplace. In their email after the call, they state the 'terms and conditions' are their reason not to refund the money. How is it possible for the terms and conditions for the reservations to allow Beneplace or the hotel to be able to keep money without providing a service? I could understand if I was the one not wanting the room - but they are the ones who told me they had no room for me and they had no vacancies whatsoever and that Beneplace had an issue with the reservation system allowing reservations when there were no vacancies. This is completely unacceptable.

Gift card would not load at restaurant. Instead of saving money I spent extra. No refunds offered.

Cannot log on

After I complete a reservation, I get told a "pay at counter cost. Yet when I get to the store for my rental, there's a hidden, non-removable deposit fee.

You are doing bait and switch, which is illegal. Your website says "all fees included." but the fine print says there are pet fees, parking fees, etc. All fees should cover all fees.