Richard
Payment Authentication Code had issues (for us)
Adequate online application. Satisfactory transaction. We entered payment details & completed a transaction. Then the application issued an identity verification code to authentic the credit card, & it was never delivered. After 15 minutes, the transaction timed out, and was voided. We had to recreate the transaction.
Response from beneplace.comApr 20, 2026
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced during checkout. We understand that after entering your payment details and completing the transaction, an identity verification code was requested but never received, which ultimately caused the session to time out and void the transaction. We recognize how frustrating it can be to have to recreate a transaction after that, and we appreciate your patience in completing your purchase. Your comments are valuable, and we’ll be sure to share this feedback with the appropriate team as we continue working to improve the checkout experience. Thank you again for taking the time to let us know.