beneplace.comReviews of beneplace.com

Response from beneplace.comAug 18, 2026

Thank you for sharing your experience. We are very sorry to hear that the condition of the hotel did not meet your expectations and that the amenities and room conditions you encountered were not as described. We understand how disappointing it can be to arrive at a property and find issues that impact your stay. We also understand your frustration regarding the request to cancel the second night. As a third-party travel provider, any modifications, early departures, or refunds must be approved by the hotel according to the reservation's terms and conditions. While we can submit requests on behalf of our guests, the final decision rests with the property. We recognize that this outcome was not what you had hoped for, especially after relocating to another hotel. Your feedback regarding both the property's condition and the handling of your early departure request is appreciated, and we will share it with the appropriate teams and supplier partners for review. We sincerely apologize for the disappointment this experience has caused and appreciate you taking the time to let us know about it.

Response from beneplace.comAug 18, 2026

Thank you for sharing your experience. We are very sorry to hear that your stay was disrupted by excessive noise and that the issue was not resolved after you reported it to the front desk. We understand how frustrating it is to choose a hotel based on its policies and reputation for a quiet environment, only to have your rest affected throughout the night. While we facilitate the reservation, hotel operations, guest conduct, and any compensation decisions are handled directly by the property. We understand your disappointment that an accommodation was not offered and recognize how the lack of sleep negatively impacted your stay. We appreciate you bringing these concerns to our attention. Feedback regarding noise disturbances and the hotel's handling of guest complaints is important, and we will ensure your comments are shared with the appropriate partners for review. We sincerely apologize that this experience did not meet your expectations and appreciate you taking the time to provide your feedback.

Response from beneplace.comAug 4, 2026

Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you encountered. We understand how upsetting it must have been to purchase Go City passes for your vacation and then find that the attraction you intended to visit was not covered as expected, resulting in unexpected out-of-pocket expenses during your trip. We also understand your concerns regarding the refund decision and the overall handling of your case. As a third-party provider, we rely on the products, inclusions, and terms supplied by our partners. However, we recognize that this does not lessen the impact on your vacation experience, and we're sorry that the product did not meet your expectations. If you are willing to provide your order number, we would be happy to review the details of the purchase and the previous correspondence to ensure that the correct information and policies were applied. We appreciate your feedback and regret that your experience left you feeling this way. Comments like yours are valuable and help us identify opportunities to improve both our communication and the booking experience for future guests.

Response from beneplace.comJul 27, 2026

We apologize for the frustration this situation has caused. Please note that the rental terms, travel restrictions, cancellation policies, and any applicable fees are disclosed during the booking process and should be reviewed before completing a purchase. We understand it can be disappointing to discover a restriction after booking, especially when your travel plans do not align with the rental terms. If you believe the cancellation fee was applied in error, please provide your order number or give us a call so we can review the reservation details. As a third-party provider, we may need to work with the rental supplier to determine whether any exceptions are available. We appreciate your feedback and would welcome the opportunity to review your booking and assist further.

Response from beneplace.comJul 27, 2026

We apologize for the frustration and inconvenience you've experienced. Please provide us with your order number or give us a call so we can review your purchase. Regarding the Dining Dollars offer, the vouchers are provided as a promotional incentive through DiningDollars.com. If you are having trouble accessing or redeeming the offer, we can help point you in the right direction once we review your order details. We also understand your concern about not receiving your water park tickets. Ticket delivery times can vary depending on the attraction and supplier. Please check your spam or junk folder as well. If you still have not received the tickets, contact us with your order number and we will investigate the status of your order. We appreciate the opportunity to assist and look forward to resolving this for you.

Response from beneplace.comJul 27, 2026

We sincerely apologize for the experience you had and understand how frustrating and stressful this situation must have been, especially during such a busy event as San Diego Comic Con. A manager is currently investigating this matter with both the hotel and the supplier to determine exactly what happened with the reservation. We understand your concern that the hotel could not locate a valid reservation upon arrival and that you spent several hours attempting to resolve the issue while room availability and rates continued to change. We have also requested documentation for any additional out-of-pocket expenses incurred as a result of this issue. If you had to secure alternate accommodations or pay additional fees, please provide copies of your receipts so they can be reviewed as part of our investigation. We appreciate your patience while this review is underway. Our goal is to fully understand what occurred and determine what options may be available. We sincerely regret the inconvenience this has caused and the impact it had on your trip.

Response from beneplace.comJul 17, 2026

We sincerely apologize for the frustration you experienced throughout this process. After further review, our Social Media Management team personally worked on this matter and was able to resolve the issue. As a courtesy, the refund has now been processed. We understand that the experience did not meet your expectations, particularly regarding the communication and time required to reach a resolution. Your feedback is appreciated and will be shared with the appropriate teams as we continue working to improve our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

Response from beneplace.comJul 10, 2026

We apologize for the experience you've had. Please call us or provide your order number, and a manager will personally review this matter. We understand how frustrating it must have been to encounter payment issues at check-in not once, but twice. We are especially sorry to hear that the second incident occurred following your surgery, when the last thing you should have had to worry about was resolving a hotel payment problem. We also understand the inconvenience of having to pay out of pocket to quickly obtain your room. Once we receive your order information, we will investigate the declined payment issue and review the status of your refund request. We appreciate the opportunity to look into this matter further and work toward a resolution.