beneplace.comReviews of beneplace.com

This company is not equipped to help you at all. Beneplace does not care about customer service. They spit in your face by outsourcing their customer service to India, so good luck going through any communications for adjustments to your purchases. They absolutely refuse to refund your money because of "policies". They're quick to take more of your money though! One top of not getting your money back, you get punished for adjusting any purchases. They charge you money for that too. They'll like it if you give up though, because they get your money for free. I don't recommend doing any business with these people, or any third party bookers for that matter. It complicates the process and when a problem shows up, suddenly neither the agency nor your airline are to blame. You'll buy yourself into a complex money-laundering scheme.

There were $30+ "fees" charged for no reason. To test the difference between my employee discount and the standard cost on the Universal Studios website I added both to the cart and found that the discount for purchasing through beneplace was offset by "fees" that were not charged by Universal Studios directly. In other words, there was almost no difference in cost because of these "fees" that are not explained.

Beneplace replied to my 1st review by asking me to contact their Company. In doing so, rep Bryan would not understand my problem asking several times was I trying to purchase something. Per Bryan, Supervisors are in a meeting. They refuse to properly account my transaction as hotel/lodging, rather than merchandise. Therefore I am losing points on my Capitalone Credit Card. Both refuse to correct their wrong as said in the last review. Beneplace - code transactions properly and stop lazy, misguided accounting practices.

When I arrived to receive the rental car I was told that I did not have a reservation and there were no vehicles available.

The price which I booked here is the displayed the same in enterprise and they are not giving for the same price. They are charging their own price. It's not useful booking from Beneplace.

Horrific experience. Four times I’ve called them because my reservations have still not been made. Each time I’ve been given a different hotel confirmation number, all of which were not valid. They gave me a fake name of hotel front desk employee. I’ve called hotel to verify. No such employee. They’ll pretend to care and tell you how much they want your satisfaction, but it’s a lie and a front. They don’t care and they won’t fix anything. I have stopped payment on credit card and notified my company to block their emails. Any positive reviews you find are most likely written by their own employees. I can’t think of a single good reason to use them. 10/31/24 Update: Don’t be fooled - Beneplace is a scam. You’ll never get what you paid for and never get your money back. Horrific experience.

Purchased flight ticket in Morning & wanted to change/cancel. Been on call since 1 hour waiting. I think they will deliberately try to have me cross 24 hr timeline so they could charge me. WORST experience ever. Will be recommending our leadership team to get rid of them.

I purchased the tickets today and after we purchased we got the messages that an additional resort fee of ~ $50 will be added to the room rate /day (Total of $150). This happened after the purchase was done. I called customer service and they told us it's non refundable. I would never use this again.