Benchmark GolfReviews of benchmarkgolf.com

Great idea for a gift. The only reason I have to return it is my ceiling is too low. If you have high ceilings this is awesome!

I didn't have high expectations for product given price point and lofty promises but I thought it would be helpful for a beginner golfer. Not so much. The App was glitchy and the accuracy was way off. The quality of the product seemed well made but the App interface was poor. I ended up returning it right away. I had to pay for return shipping but return was processed immediately after I followed their numerous steps to return it. I gave 3 stars. 2 for product and 4 for return experience. Overall 3. Coach Mark in customer service was a pleasure to deal with via email. Prompt, polite and efficient.

I purchased the Golf Daddy product on Sunday and immediately ran into an issue opening the app. It was stuck on a loading screen when entering into any mode and the support bot escalated the issue to the customer support team. Based on some of the negative comments I had seen about the product, especially since it was the weekend, I honestly expected the issue to go unresolved for a while. However, Coach Mark reached out and reassured me that the team was aware of the issue and would work on a fix within 24–48 hours. Within that timeframe, Coach Mark followed up again to let me know the bug had been fixed. That really changed my view of the product and showed me that there is a dedicated team behind it that genuinely cares about the customer experience. Since then, I’ve been able to use the product, and so far my experience has been positive!

Coach Mark was terrific! He offered me excellent customer service, responded to my email in a timely manner and handled my problem with the upmost professionalism. I'm one happy customer, thank you Coach Mark!

Very quick to respond. No Hassle return

My order arrived on time but was NOT as described. Item began to break after 1 use and one of the components of the product does not work properly. Reached out after about 10 days to start a return (within return window). Tried to reach customer service 4 times. ZERO reply. Had to escalate to my CC company but Golf Daddy is lying, saying that the product is as described even though they have not replied to ANY of our outreach to understand how terrible their product is. This means that both the product and customer service are awful to the point of being more or less fraudulent.

The chat bot was actually incredibly helpful and coordinated swift response in customer service.

5 star for Customer service. I sent the company a message on IG and they responded right away. They answered all my questions and gave me new information also. They were prompt with answers to all my questions and concerns. Will write another review once I get the product. Thank you again to the support team on social media. Ya'll are great!