MarCh
Good & Bad
I have ordered 3 times from here. The first x I received a broken tile and they replaced it with a new one, but we asked for the wrong thing. When we wanted to exchange it, we couldn't w/o paying for it since it was our fault this x. Also, their descriptions aren't clear, I accidently ordered too thick of ones that I can't use or return.The 2nd time they even sent a picture of the 2x2 tiles that would go good with my border, but they sent a different little flower design instead. Then when I ordered the pencil thin trim, I was given the 1/2 in. trim & now I have ordered more so I have enough if I go with a different configuration & I may get the right stuff but now it won't match & it's too close to my tiling time to change. Some of it's my fault b/c I shipped it to a different place than where I live to double check it faster, but if there weren't mistakes that wouldn't have been a problem. Shipping cost is outrageous, too.
Response from BelTileOct 19, 2020
HI Margaret, we will see what we can do to help.




