Nola M.
Shady
Their website makes it extremely easy to accidentally add additional items and instantly charge your card for them after you have made your initial purchase. I hit “add to order” by mistake and without any “are you sure?” or opportunities to undo it, a shirt I had no interest in was added to my order. There is also no quick or easy way to cancel or modify orders immediately after placing them, so if there’s a mistake such as this one you have to email their support team and hope they will reply to you promptly. They did respond to my email requesting that my order be cancelled, but instead of doing so they asked WHY I wanted to cancel and then did not reply to me again after I replied with why I wanted the cancellation. I have yet to hear back from them about this. Update: Beloved’s customer support team dragged their feet responding to my request for so long that one of the items on the order allegedly “entered production” and now apparently cannot be cancelled. I’m not thrilled with this as I now would prefer not to do business with this company at all, but at least they’re claiming that they will cancel and refund me for the shirt that I don’t want…though this remains to be seen.
Response from Beloved ShirtsSep 13, 2023
Hi Nola, Ely here from Beloved. We apologize for the situation. I understand the cancellation request. Please know that we need verifications before cancellation of the order. That's why I have to ask the reason for cancellation. At this stage, your order is already in production. The swimsuit cannot be cancelled since it has started the production. But to the other item, we can still cancel it. You may visit our Returns & Refund policy on the website also. Let me know if you need further assistance, Nola. -Ely