William
Totally ignored my communications
Oh, the hoodie I ordered is cute. However: I was ordering for a Christmas present. Beloved emailed they'd be late, and said "we understand if you'd like to cancel". So I sent two emails canceling the order. A couple weeks later (after Christmas) they sent me the ($75) hoodie anyway! Now I have to ship it back and argue about shipping costs, etc. It would be much better if they simply read their emails, and canceled the order as I requested.
Response from Beloved ShirtsJan 15, 2016
William, I am terribly sorry about this experience. I want you to know we are not the kind of people to ignore your email on purpose. We have been backed up on emails and have been doing our best to respond to all inquiries. I have emailed you a pre-paid return label in which you can use to return the item to us and we will refund you upon receiving your return.


