Don't use this place unless you order months before you need it.
Ordered a few things on 11/26 for xmas gifts for my son. Tracking # on 12/9 (via email) says "in route to DHL eommerce distribution center". Today is 12/23 & it still says the same. When we contacted customer service several days ago they responded with "they are on their way :)" & provided us with a link....that was the EXACT one from my email. Wth is going on with this company? They are giving AMERICAN businesses a horrible reputation!
Response from Beloved ShirtsJan 24, 2017
Hi Christi!
I am so sad to hear this, unfortunately you were not the only one that DHL delayed shipment on during the holiday season. We were dealing with quite a few issues with that during the holidays and it was beyond frustrating for us too. Due to the limited info on Trust Pilot, I am not able to look up your order. However, if you want I would love to help you, please feel free to email me at [email protected], so I can get this sorted out for you, if it hasn't been already. I apologize that our customer service did not give you more information, that is very frustrating, but it is possible there wasn't more they could do once it was in DHL's hands, but they should have made it clearer for you. If you feel like there is something more that we could do for you please don't hesitate to let me know.
Sincerely,
Lynsey
Business Manager
SS
Stephanie S.
What Size is this?
My son is a big guy but every shirt he owns is a 2XL. I ordered a XXL and a XXXL hoodie. I wear a woman's XL and couldn't get it on. He tried to get it over his head and they are both skin tight. These are part of his Christmas and we are so disappointed. I contacted the company and will update this review if I get a satisfactory result.
Response from Beloved ShirtsJan 24, 2017
Hi Stephanie!
Just wanted to follow up with you and check in to see if you were taken care of? I see that Anna our Customer Service Manager was able to refund you and that you spoke with one another, but I wanted to double check to see if there was anything we could do for you and if you felt like we were able to resolve this for you? Please let us know!
Kindly,
Lynsey
Business Manager
J
J
Nice sweaters, risky shipping/service
Only buy from this website if you're willing to:
- wait 2+ months for your order
- potentially not receive your order at all
- be ignored by their customer service department for a month or more
- get slapped with hefty customs charges if you live outside the US
It's a shame, while I'm happy with the product I bought I'll definitely never buy from beloved again. I understand that issues sometimes arise when a company ships out orders, but I don't particularly appreciate having to send out multiple emails to get someone to respond to my inquiries - having them take ages to do so - with them only taking action when I threaten to file a claim with my bank.
Response from Beloved ShirtsJan 24, 2017
Hey J,
First off, I am deeply sorry that you were ignored by customer service somehow. We have people on it daily so I am really bummed to hear that was your experience. We are trying to make sure to kick things up a notch and make the customer service experience FAR better. I am unable to look up your order due to the limited info on Trust Pilot, but I would love to see if there is anything I could do to make this right for you. The customs issue is one we have battled on our end. We have been trying different tactics to fix this, and we have made some improvements since you ordered.
Feel free to reach out, would love to make it up to you.
Sincerely,
Lynsey
[email protected]
Business Manager
NA
naposaurus
Badly busted website, poor quality t-shirts
I wanted to order a few Beloved Shirts but was unable to do so. Everything on the website seems to be broken, and that's before ordering, which is a very bad sign! Too bad because the shirts look fun and are made in the USA, my go-to gift combo.
I will start with sizing charts. The size chart on every kids' product opens to a men's sizing chart, with a footer that says "See contact form below for more sizing" but there is no contact form "below", or anywhere on the website. Every women's product opens up to a men's sizing chart as well. I tried to locate sizing charts or that "contact form" via their sitemap, their site search, their FAQ's, their customer chat (unavailable despite business hours), and finally googling, all to no avail.
I also tried to search for cat-themed shirts. I was presented with several results but many more cat designs were excluded so I had to return to general browsing.
Several of the products I liked were shown twice, with different prices. There was no information on what was different about these, so I was left with the impression that something is wrong.
The main shopping pages were full of sold out products. I don't want to keep clicking on products only to be informed that what I want is unavailable! I literally cannot think of any other online retailer that does this. Very frustrating.
I could go on and on about things being broken but suffice it to say, it's pretty much everything so I'll stop here.
*** UPDATE ***
A year later, I've decided to order a few t-shirts as gifts, despite my own better judgement. It was as bad as I expected, if not worse. First, some t-shirt styles are not printed using the same process as the others - most t-shirts I ordered had a nice all-over photographic print but some were cheap plain cotton t-shirts with a picture on the front, not worth the $40 price tag. Second, the sizing was off, way off - I ordered men's, women's and kids' t-shirts and the sizing was quite far from what was stated on the website. Third, their return process is as busted as everything else - I sent a total of 4 emails to request a return (required by the company to give you a return address) and I never received a response. But the joke's on them - I finally called my credit card company to request to reverse the charge and they could not find it! That's right, Beloved Shirts is so badly managed that they neglected to charge almost $400 to my credit card! So now I am in possession of several FREE ludicrously oversized cat-meme t-shirts - any takers?
*** ANOTHER UPDATE ***
I just received an email from the company with the subject "Your friend asked us to email you...". Inside is the usual generic sales pitch to buy more t-shirts. So they are outright scammers as well as incompetent.
FYI the t-shirts pill (balls of melted nylon thread) after a few washes.
Response from Beloved ShirtsJan 24, 2017
Hey there!
We just got notification of your review in our email, dated on Jan 24th, 2017 at 10:33am. I am sincerely sorry that we have not been in contact with you about this until now. Someone should have been on here to see this, I apologize for the inexcusable delay in this response. I was hoping to speak with you to hopefully make this right for you, if you would like!
I am not sure why you had the experience that our returns feature was busted, and I would love to know where you were finding the busted links and other website issues. I am going to go over that to try to get that resolved, if it hasn't already been. We actually do appreciate the feedback, we are always trying to make things smoother for our customer experience, so thank you for your honesty and for reaching out.
I guess thats pretty great that you didn't get charged for any of the items that you were so unsatisfied with. However, I wish your experience could have been better. I would love to at least be able to send you a small token and get more info from you on the sizing, because customer feedback is so important to the success of our company. We want to improve for our customers. If you are willing, please email me at [email protected].
Thank you very much,
Lynsey
Business Manager
MA
Mariko
We ordered the shirts two months ago and they still haven't shipped
We have ordered our shirts two months ago. The shirts were supposed to be "ready to ship", and this is why I ordered them, in order to give my husband an anniversary gift that was coming up. Unfortunately they failed to ship the products in time for our anniversary. I contacted them and the person who wrote back said they will try to send them soon, which was over a month ago. I still have not heard back from them. This company does not provide a phone number to call for customer service. This has been the most terrible experience in terms of online shopping. Please be warned that their label of "ready to ship" does not mean anything. I will never do business with them, unless they can come up with a good explanation to this, and a solution to our frustration.
ER
Eric
Wrong Product Sent, I returned, still have heard zero back. Been 2 months!!!
You have not refunded me, nor responded to any of my emails. I ordered a custom sweatshirt over two months ago. You sent me the wrong design. I paid to ship it back to you. I have not got a refund and have not received my sweatshirt.
I have ordered from you in the past and am used to your poor customer service, but this is crazy and illegal.
GE
Grant E.
Wrong Order
I ordered a custom hoodie. It arrived and was not what I ordered, no part of the print was what I had wanted. I asked them If I can return it and they gave me no info other than saying someone else had mine and they were sorry.
BB
Blake B.
no help
I have now received two completely different orders this year that were the wrong size. And I only made two orders this year.
And I have to jump through hoops to get any answers.