I placed an order 2 days ago and I have questions about it. I have sent 4-6 emails and NO ONE was responded to me. The customer service is terrible. Just based upon this, I will not do business with this company again.
Response from Beloved ShirtsJan 2, 2018
Hello Shawna,
It appears that your order was successfully canceled and refunded on December 13th, 2017. Our customer service dept was able to get that taken care of for you. I am sorry if it took longer than normal, it was and is an extremely busy time for our small company!
Thank you for your feedback and wish you a happy new year!
JN
Josh N.
Zero customer service
Ordered a hoodie from them. Weeks later canada post told me the package was delivered but never received it. Contacted beloved clothing several times to get a lost claim started but no reply.
Response from Beloved ShirtsDec 27, 2017
Hi Josh,
I am so sorry about this, I am SO happy to help you. I am not sure why your email did not reach us. During non-holiday times, our emails get answered usually within 24-48 hours. We are so happy to help you as best we can to make this right for you. The tracking does say it was delivered on October 11th. However, if you are saying you still have not seen or received the package. I would be happy to help!
Let me know!
Sincerely,
Lynsey
MI
Mina
No response. Where is my order?!
I ordered two swimsuits. It has taken so long for the suits to be made and ship. Beloved Shirts messaged me that it was being made and that if I have any questions, I should message back. Then I got another message on a Friday saying my order has finally been shipped with a tracking number. It has been many days since and I have been tracking my order everyday but it says that my order has NOT LEFT YOUR WAREHOUSE. And everyday I tried to message back to ask why that is the case, but no response from the company!!! This is incredibly frustrating. My credit card's been charged the day my order was placed and now it's been many weeks and I at this point I need to hear back from someone immediately. Impossible to get a hold of anyone.
Response from Beloved ShirtsJul 31, 2017
Hey Mina,
This is super strange. We will get to the bottom of this ASAP. I looked at your tracking and it shows it has not moved. Very frustrating, I am so sorry. I am sure this was an accident or mistake, as sometimes things do happen, I sincerely apologize that you have not received a response. Its hard to believe since we work so hard to get all of your customer service emails taken care of within 48 hours, but I know you wouldn't come here to write a review if this wasn't the case. I will be emailing you personally to make sure you get your order.
Thank you, my sincerest apologies.
Lynsey
Business Manager
LS
Lindsay S.
Ordered 3 bathing suits for over …
Ordered 3 bathing suits for over $200.00 US, say they deliver to Canada..... have been charged and not received suits, its almost been a month. tried contacting them....... most impossible thing to do
Response from Beloved ShirtsJul 31, 2017
Hey Lindsay,
I am sorry you feel like its impossible to get in touch... we actually usually get through all of our customer service emails within 48 hours. We have been working hard to improve this process last year and are still trying to make it better. Did you send an email that didn't get a response?
It could be held up in customs, that happens to Canadian customers sometimes. Also, just wanted to note that you chose the 8-15 business day shipping, and our suits take 7-10 business days for manufacturing time, so you would be looking at 15-25 business days to receive your order. You should have received it no later than July 25th.
I did just look up your order and it appears that the tracking number is broken, did you receive the packages? There should have been two. Please email us at [email protected] if you haven't.
Please let us know, we are more than happy to help and get your items to you.
Lynsey
Business Manager
CB
Chris B.
Poor quality products with blurred …
Poor quality products with blurred graphics. Far too expensive.Disturbing to see what appears as deceitful non-disclosure on the Beloved website with only positive reviews being displayed.
Response from Beloved ShirtsJun 29, 2017
Hey Chris,
I am really sorry to hear this has been your experience with us and our products! What did you order? I would love the feedback, to know if we should update the artwork or fix an issue on a certain design. I can confidently say we try our best to create and find the highest quality graphics we possibly can, but maybe something went wrong or something isnt "up to snuff". I would love to make it up to you, if you would be willing to try again.
Warmly,
Lynsey
Business Manager
JD
john D.
Terrible experience as a customer
Terrible experience as a customer. Left waiting on product for over 2 months. Then I had to mail them to find out what was going on, offered an apology but no product.
The shirts themselves tend to go Bally after a number of cold washes. High price, low service
Response from Beloved ShirtsJun 5, 2017
Hi John!
I am so sincerely sorry that you had this experience. If you are looking for a free item compensated for your long wait, I am sure we can work something out. The mentioned issue with the shirts going bally can sometimes happen with all-over sublimated polyester tees. This is why we are excited to be offering 100% cotton apparel now. What can we do to help make things right? If you would like we could send you a free gift with an assortment of awesome gear? We would love nothing more than to win your satisfaction. Please let me know if there is anything I can do to help.
Best regards,
Griffin
KR
Kelli R.
Lost my Money to them - abysmal....
You guys have to be kidding me here...This is my third time purchasing with you guys, and if/when you fix this problem, I simply cannot buy from you guys again because of how much time/effort it is to deal with your company for clothes with pizza on it.
I ordered waffle sweats from you guys and paid very close attention to how things go, the production time, shipping, etc. So when I purchased the pants, I was not expecting to receive them within 7-10 days. I never received a tracking number notification, but by two weeks I went into my account to check on the status and lo and behold the item had been "delivered." I checked down in our package area, posted signs to see if it was mistaken/stolen and checked with the local post office. Then, I proceed to contact your company on March 2, 12, & 13. To my dismay, Beloved takes quite a stance on packages not received, and Anna H stated it was not Beloved's problem and I should check with neighbors or see if it was stolen AND that I should try to be home and wait for the package????....hmmm....that is RIDICULOUS. I am supposed to wait for a package that I had no shipping status on? I have never purchased from a company that does not want to ensure the best customer service, guarantee their customer gets the product AND certainly have I never dealt with anyone who tried to blame the customer and says it was out of their hands...Why would I ever want to buy from you guys again after this...? This situation has put me out almost $70 and unfortunately has caused me to lose all confidence in you guys. I am not sitting here blaming Beloved for the missing package; I am here as a customer stating I did not receive what I paid for and hoped for an actual solution but instead Beloved does not care and makes it the customers fault for not getting what they bought. Please, take this as an opportunity to fix this, refund me and do not do this to anybody else.
Response from Beloved ShirtsJun 29, 2017
Hi Kelli,
I am sincerely sorry that this was your experience. I want to clarify and apologize, and perhaps help as best I can.
Our system does send out an email with tracking information and I do see a tracking number here attached to your account, but I apologize you did not get it and I fully agree that you waiting to hear back for so long was completely unacceptable. My sincerest apologies. We are a small team, but it should never take longer than 48 hours to hear back from a customer service rep.
Our policy on this has been updated and changed due to this happening more often than not, it is a bit tricky and easy for people to take advantage of companies in this situation. We want to give customers the benefit of the doubt though! You should not have to "try and be home" for a package.. and I apologize this is the message you got from our customer service rep, that was not appropriate. I want to make this right.
I am going to personally email to make sure that we make this up to you.
Thank you for the feedback,
Sincerely,
Lynsey
Business Manager
DT
Derrick T.
All over mess
This company must be printing from China for the amount of time it takes to recieve your order abf the size is 3 times to small. I recieved the wrong size and when I contacted them no one would call me. They arent really based in california like they claim after doing my research. The image didn't full up the back of the hoodie and in the front the lines didn't match up. This was a horrible experience and they shouldn't be in business. I didn't'recieve what I ordered.
Response from Beloved ShirtsJan 24, 2017
Hey there Derrick!
I apologize that you had this unexpected experience. If there is something more that we could do for you, I would love to know! We actually are based out of Provo, UT and our manufacturer is in Huntington Beach. I am so sorry that you received the wrong size, unfortunately sometimes accidents happen, but of course, that is no excuse. I see that Anna was able to help you get a refund and I am sad to see that you decided to not receive a new free one in exchange for our mistake. You ordered a Custom Printed Hoodie, and those items, during the holidays take about 30 days to finish production, in addition to shipping time. There was a checkbox that was required to acknowledge this when you ordered. We are sorry there was a misunderstanding and hope that we were at least able to resolve this to your satisfaction. Please let me know if there is anything we can do to help you in the future.
Sincerely,
Lynsey
Business Manager
