Beloved ShirtsReviews of belovedshirts.com

Response from Beloved ShirtsApr 24, 2018

Hi Sandy, I can see that you are extremely upset. I am so sorry that we caused you to feel so unattended to, we are a small team, we really try to get to everyone within 24-48 hours. Our turn around times are 5-10 business days, if you placed your order on April 12th, then we are currently on the 8th business day. We apologize that it has not been crafted faster, but we express this turn around timeline under every made to order item on our site, right under the "buy it now" button. I hope this helps clarify the turn around time. If you are needing any other assistance please feel free to let me know via email, I am happy to help however I can. I hope you love your sweatshirt! Also, you may call our business phone message center to request an email or call back at (801) 900-3104. All the best, Lynsey Business Manager

Response from Beloved ShirtsMar 11, 2018

Hi April! I can assure you we are not a scam, we send out hundreds of orders every month. :) I just checked the order number that you provided but it's not pulling anything up, and I also tried looking up your name and it's not pulling anything up either. Did you order from Amazon? If you have a confirmation email could you please forward to [email protected] and we would be more than happy to assist you to let you know where your package and order is. Thank you so very much!

Response from Beloved ShirtsMar 6, 2018

Hello Jessica!! I checked your tracking - it appears to have been delivered. I would love to know if you actually got them. Please let me know and we can issue you a new order right away. Anna stopped working for us amidst the chaos of the holidays and I am very sorry if your email got delayed due to her leaving. It looks like someone else did get back to you on the 17th in our system, the same day you left this review. I would be happy to help you however you need. Thank you, Lynsey

Response from Beloved ShirtsJan 12, 2018

Hey Scott, I am so sorry about this. I can assure you that Griffin did his best to get this shipped out to the right address. Our company switched over to a different system in November that was supposed to help with being able to change the shipment address easily. Its possible since this is a new system that there was some sort of technical error, and I am really sorry about that. What I am going to do is go in and refund you as much as I possibly can for the inconvenience, and I will also refund an additional $15 to make up for the shipment that you are going to have to send and pay for. I am so sincerely sorry about this. It was a genuine mistake on our end, and you shouldn't have to suffer for that. I will also email you a gift card towards our shop if you choose to use it, to show our sincerest apologies. Thank you very much for your feedback and time. Please let me know if there is anything else I could do to make this right for you. All the best, Lynsey Business Manager

Response from Beloved ShirtsJan 2, 2018

Hi Meghan! Your order number looks like it may have been through Amazon is that correct? It's not our standard order number. I apologize that it took longer than expected for you to get your package. :( Our crafting period takes usually 10 business days which is about 2 weeks, but our manufacturer got slowed down by how many orders were placed. We got too many orders, over double what we were expecting and tried to get everyone their orders in time, but it was just too many. I am really sorry for the inconvenience this caused for you. I can get you a refund for your shipping costs, no problem. I am so very sorry! If you can verify if this was an amazon order then I can get that taken care of for you right away! Thank you very much and we appreciate your feedback,

Response from Beloved ShirtsDec 27, 2017

Hi Jeff, I am so sorry that your order did not make it to you. It looks like your order was placed on Amazon, correct? I can look into it and give you a refund most likely, no problem. I am more than happy to help! Lynsey

Response from Beloved ShirtsJan 2, 2018

Hi Michelle! I am so sorry about your package. I am looking into this right now. It looks like your tracking isn't working for USPS and DHL. I will go ahead and refund your order in full right now and request a claim to be reimbursed by the shipping company hopefully... we are really sorry for the inconvenience. Many thanks,

Response from Beloved ShirtsDec 27, 2017

Hi Izzy, Thanks for reaching out. I believe you have been in contact with me quite a bit, correct? You are working with our wholesale program, not our online store? I am so sorry that you had an unsatisfactory experience. Please let me know if I can help you, if you had a online store purchase, please if you could give me your order number I would be more than happy to help. Also, just so you know, our website requires you to check a box that says "I acknowledge this product is handmade and will have a crafting period of up to 10 business days before shipping" before adding it to your cart. So I am not sure how you missed that, unless it was ready-to-ship, but those are typically shipped sooner... Please let me know what I can do to help you. Thank you! Beloved