I would leave zero stars if possible. Customer service is incredibly slowwww. I told them I didn’t want my order several times if it wasn’t going to make my deadline and they wouldn’t guarantee a timeline or give a refund. Useless.
They are clearly outsourcing their custom printing, it took three freaking months to get my t shirt and board shorts. Finally gave them to my husband 7 months after ordered since I couldn’t give it to him for his birthday I waited for our anniversary. He just put the men’s L shorts on they might fit on a 12 year old. This company Bull Sh**!
Response from Beloved ShirtsOct 13, 2019
Hi Nikki,
Thanks for reaching out to us. I am so sorry to hear about your experience. I am pretty sure that we've always tried to stay on top of our customer service, but I apologize if the experience is otherwise.
If you can send us an email at [email protected], I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Again, I apologize for the inconvenience.
Looking forward to your positive response!
Alvin
RE
Rebecca
Disappointing experience with Beloved
I have reached out twice to Beloved Shirts & haven’t hear anything back. It has been a full 19 business days since I placed my order, (it’s not a custom item). It’s the “Goosebumps” shirt. I ordered it for a friend’s birthday, expecting to at least be updated by now. My friend‘s birthday has since passed and I still don’t have the item.
I reached out Oct. 4, requesting an update on my item, and didn’t hear back. I sent another email yesterday, didn’t hear back. The only update I ever received is the one about my item going into printing, the same day I placed the order.
I completely understand if production gets backed up, but I would have liked to have been communicated with... and so far, I’ve heard from no one. I also paid for the quickest shipping, which seems pointless now. Up to 10 days for production, 4-7 days for shipping... at most, it should have been 17 business days. It’s been 19 business days. I lost money on that.
Overall, this experience has been frustrating, and if I were you, I wouldn’t believe the statements they make for the production & shipping of items. As a company, they should probably update their statement on how long their items take. False hope sucks, and I’m just disappointed because they make some pretty neat items.
Response from Beloved ShirtsOct 12, 2019
Hi Rebecca,
Alvin here from Beloved. I am so sorry about the experience you had. I can only imagine your frustration. I do acknowledge the delay in our responses these past few weeks. We've been getting a lot of orders lately and it has just been crazy. While we're happy to see those orders increasing, we should have anticipated the amount of work we needed to cover. For that, we apologize.
I can see here that your order has already shipped out, but I would appreciate it if you can get back to me with your order # so I can make sure it is yours (I can't see it here in TrustPilot). And since this is way past our turnaround times, I am more than happy to refund the payment your did for the express shipping.
Again, I apologize for the slow update. We really are. Hopefully, when we resolved this issue, I can encourage you to update your review. Either way, I am more than happy to be of help. :)
All the best,
Alvin
AA
Ash A.
Be prepared to wait. And never use if you need item by a certain date
Do not believe estimated time for production and delivery have have waited weeks for our item that was for an event. And hasn't come looks like I've wasted my money. Constantly changing their story and until I read these reviews did not know they were made in china. Stopped replying to my emails after I voiced my frustrations would have been quicker to make the outfit myself
Response from Beloved ShirtsAug 30, 2019
Hi Ash,
Alvin here from Beloved. I am so sorry to hear about your experience. We always try to offer the best customer service possible, but I guess mistakes do happen.
As I've explained in my emails, we have a crafting period in place, i.e. 10-20 business days, for our custom items. We require longer crafting due to their unique nature. We have also stated on our website that our products are made overseas, not in the US. I have also been communicating with you, trying to do our best to deliver the item as soon as possible.
I am so sorry about the typo, which stated 10 business days. I have since explained it to Steven and he was more than happy to understand the situation. I have sent you another email to further resolve this and, hopefully, you can get back to us.
All the best,
Alvin
HR
Henry R.
Still no product after 60 days
Still no product after 60 days! Turns out it's made in China and shipped straight to your door, all that business about being assembled in the USA is ENTIRELY NOT TRUE. I see underneath he's aknowledging that now because he can't lie about it anymore, but I have a copy of our conversation where he clearly states it's inspected and assembled in the USA. The man "Alvin" Ive spoken to has suggested more than once I gave him the wrong address, but when I look at the receipt for my order it's clearly correct on both ends. Oh, I forgot to mention the mysterious fee that was removed from my card with absolutely no mention on the site or on my receipt. DO NOT ORDER FROM THEM, the website is designed to sucker you
Response from Beloved ShirtsAug 1, 2019
Hi Henry,
I am so sorry to hear that. I am pretty sure there is an explanation. Would you mind contacting us directly at [email protected] and I can help you accordingly? I would really love to find out what happened here.
Also, it is true that our new manufacturer is based in China. I am confident that we have addressed this with our customers and placed information about it on our website. I would also like to take a look at that mysterious fee you mentioned. If you could send us a message via the email I provided, I would greatly appreciate it. I can take a look at this issue for you and make sure to provide a solution.
Looking forward to your positive response. Again, I am so sorry about this inconvenience.
Sincerely,
Alvin
SN
Sara N.
Not worth the wait.
I have been waiting for almost 6 weeks for my order. And my order is one shirt, not numerous items. My visa was charged immediately, and charged more than what was presented at checkout.
This happened to me before - three years ago I ordered a onesie from them that took almost 4 months to arrive but I thought surely they would have figured out their turn around time by now. I thought wrong.
Response from Beloved ShirtsJul 19, 2019
Hi Sara,
I am so sorry to hear about that. I really am. As I've said in my reply to you via our support channel, we have had some issues with our manufacturer after they moved factories. This caused significant delays in our crafting process which, in turn, put many orders on hold. I checked with them earlier today and was advised that your order should be shipping out soon. By then, you will receive an email with a tracking link.
Again, I am extremely sorry about this inconvenience. I truly understand your disappointment. Hopefully, when we get this sorted out, we can encourage you to update your review. I really look forward to that day.
Let me know if there is anything else I can help you with. Happy to help!
All the best,
Alvin
AB
Angele B.
I've been waiting two months for my…
I've been waiting two months for my package literally 8 weeks. I can not believe the impossibilities of getting ahold of this company. I can't call them and I just have to wait for replies via social media. I was also charged way more in my debit than the amount stated on my receipt with no explanation. Hoping to hear from the only guy that works there, Sir Alvin. Hopefully he can explain the extra charges and do something to correct this issue and poor experience. I honestly won't ever buy anything from here again.
Response from Beloved ShirtsJul 19, 2019
Hi Angele,
I am so sorry to hear about your experience. I truly understand why you are so frustrated. Clearly, no amount of words can describe just how disappointed you are.
Based on our email exchanges, I have already communicated with our manufacturer to find out what happened. It seems your order is being returned to us for some reasons. But as soon as we received and processed it, we will redeliver using our fastest shipping method. Hopefully, by then, when we are able to make this right, we can encourage you to update your review.
For the meantime, please know that I am really grateful for your understanding despite what had happened. As promised, I'll keep you posted.
All the best,
Alvin
ST
Steph
Never got my Order
Never got my Order - Customer Service went dark on me.
I inquired about my order status and they got back to me within 24 hours. I told them That I absolutely needed my order by a certain date, and had paid for expedited shipping. They came back to me and said they didn't even have my order number in the system, and they would get back to me with an update. I've emailed them asking for an update and so far, they've gone dark. I'd better have my swimsuit in my hand by Wednesday night (in 2 days), or I'll need a refund. I'm so disappointed in this company after reading so many great reviews. Unfortunately, I definitely did not have the same experience with customer service.
-------------------------------------------------------------------------------
Update:
Customer Service has gotten back to me. Turns out, not only was my order lost, but I was charged twice from a system glitch. I understand that these things happen, but If I had not reached out to customer service, I would've been $95 down the drain.
Willing to update the review once the full refund, including expedited shipping, is in my account. I'm incredibly disappointed.
Response from Beloved ShirtsJun 18, 2019
Hi Steph,
Thanks for your updated response. We're truly sorry about what happened here.
As I have explained in our email exchange, your orders came via our staging site; hence, they weren't captured. I have already processed refunds to both of your orders as per your request. Also, I have given you a coupon code which I really hope you will use as we would love to see you again on Beloved.
I understand that these might not be enough to compensate you for the inconvenience you experience. However, I am hopeful about providing you an acceptable custom service experience. Here's to hoping that you can update your review and shop with us again.
Let me know if there is anything else you need assistance with. I am more than happy to help.
Sincerely,
Alvin
-------------------------------------------------------------
Hi Steph,
We are so sorry for the disappointing experience. We had some internal changes which affected out our ability to respond accordingly. Still, we apologize for the inconvenience we gave you.
If you would be so kind as to provide me your order # (or email), I should be able to track your order and find out what happened. I am pretty sure we have the information. You may contact us directly at [email protected] and include your order #. I really want to help you and, hopefully, we can straighten this out. I would love to see you update your review, but only after we get things going.
Thank you so much for your patience and we do apologize for the hiccup. We look forward to your response.
All the best,
Alvin
RO
Rocio
THIS COMPANY IS A FILED WITH SCAMMERS…
THIS COMPANY IS A FILED WITH SCAMMERS WITH CHEAP MATERIALS AND STOLE MY $80 DOLLARS IN WHICH I PURCHASED FOR A SWEATER BUT NO I GOT WAS A CHEAP FABRIC THAT THEY SELL ON EBAY FOR A CHEAP PRICE IT LOOKS LIKE THEY USED A VERY THIN FABRIC FOR BLANKETS AND WHICH I KNOW BECAUSE I HAVE THE SAME FABRIC MATERIAL I BOUGHT AT THE DOLLAR STORE. I HONESTLY WOULDNT BUY ANYTHING FROM THIS SCAMMERS AND I HAVE ALREADY POSTED MY PURCHASE ON MY BLOGS AND OTHER SOCIAL MEDIA ACCOUNTS SO TALK ABOUT THIS SCAMMERS CALLED BELOVED SHIRTS
IF YOU WANT BETTER QUALITY AND CUSTOMER SERVICE I WOULD SUGGEST GO DO YOUR RESEARCH BETTER AND USED ANOTHER COMPANY
