Beloved ShirtsReviews of belovedshirts.com

Response from Beloved ShirtsDec 26, 2019

Hi Jinger! We appreciate you reaching out regarding your order. We are here to help and clarify your order's status. I have checked and investigated. You initially made your order on Nov. 23rd, Saturday. We start the production of your order the next business day which is Nov 25th. It takes an estimated 10-business days to complete as all items are made-to-order. Then, we delivery based on your chosen shipping method: FREE Standard Shipping (10-20 business days). Today is the 14th business day under your chosen shipping method and the courier advised us that it's currently in-transit with an expected delivery date of December 26th by 8PM which means we are still within our provided lead time for your order to arrive. I apologize, sincerely, as it seems you missed our notice regarding the item production and shipping lead time which are both noted on the item description as well as the email we sent when we confirmed your order. We also send notices regarding your order status which I guess went to your spam. Again, I am really sorry for all the inconvenience. Let me know if there's anything else I can help with. Gin

Response from Beloved ShirtsDec 19, 2019

Hi Kristine! Gin from Beloved. I'm so sorry to hear your experience. 4 months is simply a long time to wait for your item and I can only image how terrible going back and forth with us and the courier might have been. We are here to help you resolve this matter to the best we can. I have investigated your order and it seems that this is now being handled by our dedicated customer service at [email protected]. Please allow us to make this right for you. Still, I would like to extend our sincerest apologies for the options initially provided, specially as we require electronic transaction to refund your purchase. Rest assured, we will do our best to find a way to refund you the amount of your purchase. We look forward to your positive response. Gin

Response from Beloved ShirtsDec 13, 2019

Hi Martin! I am really sorry for the experience you had to go through. It seems that you have been missing all our messages in the first place. I have investigated your order and I found that after you ordered your custom design items on the 24th of October, we also sent you a mock-up design for your approval on both items later that day. We then sent you multiple emails without receiving response on the following dates: November 4th and finally, on the 21st which marks our 14-days policy, where in, we informed you that we will go ahead with crafting your order. We only heard from you on December 4th, the first time you tried to check on your order. I personally replied to your email on the same day, informing you that your order is already in production and sent you mock-up designs on what you may expect to arrive. Then you contacted us again on December 12th at around midnight which took us a few hours to response. I hope this made things clearer that we have no intention not to respond or delay getting you information you need for your order. There are also times when some emails direct our messages to spam and I assume that's what happened here. Again, please let me extend our sincerest apologies for what have happened and we thank you for allowing us to make things right for you through our [email protected] email. Let us know if there's anything else I can help with. Gin

Response from Beloved ShirtsDec 2, 2019

Hi Jude! We appreciate you reaching out. I'm sorry to hear about your experience about the item. I understand that you were advised regarding the production and crafting of your item, this is our standard to give expectation on what stage your order is in. All of our item goes through this process which includes cutting, sewing and printing of the designs. We do have a return and exchange policy in which we are here to assist you. We hope to resolve this matter for you the soonest and if you consider, we at [email protected] would like to help you further. Looking forward to your positive response! Gin

Response from Beloved ShirtsNov 29, 2019

Hey Anthony, Alvin here again. I just wanted to update you here as well. As I have promised, I processed a full refund including your Premium Shipping payment. I am really sorry if the experience was unsatisfactory, but I hope we were able to resolve it accordingly. I would really love if you can update your review based on the service I provided. It would mean a lot to us. More importantly, we hope that you could give us another chance in the future. We would love to see you again here on Beloved! All the best, Alvin ------------------------------------------------------------- Hi there, Alvin here from Beloved. I am so sorry to hear that. If you can get back to me with an order #, I can check and find out what happened. I am also more than willing to find a solution for you to be compensated. Please reach out to us at [email protected]. I apologize in advance if you weren't made aware. Our production for custom items is 10-20 business days. And we only start its production once you provide approval of the mock-up we sent. From there, once production is done, we ship your order based on the shipping method you paid. I understand that it seems to take longer than expected, but this is just due to its custom nature. Nonetheless, I'd love to see what happened and see if we can get this resolved as soon as possible. Please get back to us via the email address I provided. All the best, Alvin

Response from Beloved ShirtsNov 26, 2019

Hi Emma! We appreciate you reaching out to us. Sincerely, we apologize for your experience. I've checked and validated what happened and based on my investigation, around the month you ordered which is 15th of October, we experienced a system glitch which took us three weeks to identify. Again, we are really sorry for this inconvenience which caused the delay in your order. Initially, we refunded the express shipping cost. As I understand, we have contacted you regarding this matter through our [email protected]. We hope to resolve this matter for you the soonest. Looking forward to your positive response! Gin

Response from Beloved ShirtsNov 9, 2019

Hi Bradley, Alvin here from Beloved. I really apologize for the inconvenience. I assure you that we're not stealing your money or anything. Please contact us directly and we can refund you the amount you paid for the premium shipping for the inconvenience. I also apologize if the tracking #s got mixed up, but the recent one we gave you should work. Looking forward to your positive response. All the best, Alvin

Response from Beloved ShirtsNov 8, 2019

Hi Steven! Thank you for reaching out to us. I apologize for the experience you had but I understand that your concern is currently being handled. I assure you that your issue has gone through our manufacturer's evaluation which resulted to what seems to be a misunderstanding. Initially, we requested photos of the item as part of our protocol to proceed with the remake. I've personally informed you that we'll get back to you once an update from our manufacturer is provided. This took 2-3 days and is the reason why another representative contacted you. He was trying to confirm if the process of remake which I offered is your final choice, now that we can proceed with it, or if you'll opt to get a refund instead. I assume it's a remake that you want because that's what you expressed on your other emails. I sincerely apologize if we needed to make this confirmation. Rest assured, it has been processed. Regarding mystery charges, we encourage you to check your billings as we have not encountered this yet. I am confident enough to assure you that all your charges are discussed and are only those concerning your order. You may check your email about an update on the remake of your order. Looking forward to your positive response! Gin