I will never ever order from beloved again! Waited a whole month for one ugly as* outfit that didn’t look nothing like the picture. Ladies if you have money to waste order from this company. Pis*ed as hell!!!!!!!
Response from Beloved ShirtsMar 30, 2020
Hi Ms. Sheri!
Gin here from Beloved.
I understand that you are pertaining to a certain Beloved company. However your name and reference number provided does not match to any orders under our company. I'm sure that you have mistaken us for a different company. In light to this, may we request for you to take down this review as this will reflect on us.
Thank you and hoping for your understanding.
AR
artmonkey013
Lost order, over a week in customer service to resolve. 2 months later, still no item.
"Apparently, your order came via our staging site, which is used for fixing bugs and other web development tasks." This was the reason I received for not getting my order that I checked on after almost 7 weeks. It THEN took 3 days for them to respond, with a question, which I answered in 5 minutes. Then ANOTHER 3 days for a response from them...with another question. I overpaid for a cheap novelty item (that I still have not received after 2 months). I voiced my disappointment and they offered me the same 15% discount that anyone can get from any coupon place. Not pleased at all.
Update: It's hilarious that they take 3 days to respond when you have an issue but they are on a bad review like white on rice. To clarify, this mystery test site made NO mention of a pre-order, so that's a moot point. I have generated positive reviews of other companies great customer service, Beloved has 44% bad or poor ratings...so you be the judge over who screwed up here....and again, the 15% off another order they offered me is the same 15% anyone can get with a coupon search. Nope, nope, and more nope. FORTY-FOUR PERCENT POOR & BAD REVIEWS. Buy at your own risk.
Response from Beloved ShirtsMar 24, 2020
Hi Lisa!
We appreciate your feedback regarding your experience and we apologize for the inconvenience.
Please allow me to explain my findings after I investigated your experience. You placed an order last February 16, 2020 for an Avocado coin purse which is one of our rare imports and is tagged as pre-ordered on our website which usually takes 10-20 business days + your chosen shipping to arrive.
I understand that you initially contacted us to check on your order on 13th of March and I am really sorry that it took the 15th for us to respond. From there we found that your order fell on our staging site and explained to you that we have yet to process your order due to the incident. We offered you two options regarding the matter, "If you're willing, let me know and I can put this into production right away. I'll also see if we can expedite it. If not, we're more than happy to proceed with a full refund", from which you chose to continue with your order on the 16th of March. The next day we informed you that your order has been processed and an update will be sent once the item is shipped and the order number is available which only took 6days. Your order has been shipped out and informed to you last March 22nd.
If we check our timeline and if your order did not go to our staging site, it should have been shipped out latest the 13th of March and arrived within your chosen shipping method of 10-20 business days. This means we're still within the correct time period and not really late. Still, due to what have happened, as a valued customer, apart from expediting your order, we tried to offer you 15% OFF coupon.
I am really sorry that we were not able provide you the best customer service experience that we can. But I hope I was able to clear everything. Let us know if there's any other way we can help you.
Thank you!
SW
Still W.
Been waiting over 5 months for a swimsuit
Ordered in September for my SO's birthday, its now February and the order still hasnt been delivered despite constant assurances and excuses in response to my followup emails, the latest being that their sweatshop is on holiday. Only remarkable thing about this company is the responsiveness of their evidently overloaded customer service, but it doesnt mean anything if you cant even deliver the product within the same decade it was ordered.
Response from Beloved ShirtsFeb 9, 2020
Hi there!
We understand your frustration. I sincerely apologize for the delay and inconvenience this has caused you especially when you intended for the item to be a present for someone else. Please let us know in what way we can help aside from getting you the order. May I also request for the order number your feedback is related to and we will investigate what went wrong.
Allow us to make this right for you and help you resolve the matter, our support team will be glad to assist you once we receive an email through [email protected] with the order number.
Rest assured, we will make this process smooth.
Thank you,
Beloved team!
RH
Rachel H.
I bought a sweatshirt
I bought a sweatshirt. One shoulders seem didn't connect, so it had a big hole. The other shoulder was sewn to the back of the shirt. The pocket was half sewn and hanging off. The material they used felt cheap. I paid $50 and had to hire a professional to sew it right so it could be worn. I'll never purchase from here again.
Response from Beloved ShirtsJan 14, 2020
Hi Rachel!
We appreciate you reaching out to us regarding this matter. Please allow me to help.
For any issues with your order, I would gladly assist you and make sure to get you a replacement. This will be processed after our manufacturer investigate and identify the issue. Don't worry, it will be a smooth process as I will update you accordingly through the steps that the replacement will go through.
If you decided to continue with the remake of your order, I will be requesting some details to retrieve the order such as order number. We would also request for the photo of the item you received including the issue which you reported and email to our support team [email protected]
I look forward to your positive response and I hope, together we can resolve and agree on this matter. Let me know if there's anything else I can help with.
Thank you,
Gin
BR
Bobby R.
Terrible Customer Service
I ordered a non-custom Christmas sweater from Beloved Shirts in hopes to receive it in time for a Christmas party. I included Premium Shipping and in the Notes section I included "I need this product by December 13th 2019. If unable to fulfill, please cancel the order." As you are able to track the progress of your order, I was able to see that my order had not even finished processing by my requested date. I subsequently requested to cancel the order and please see my notes for reasoning. Not only did they insist on charging me for my "Premium Shipping Fee" (on a product that had not even shipped yet!), they refused to reimburse me on the product that was non-custom (easily restocked and resold). Multiple emails were written to the company PRIOR TO IT EVER LEAVING THEIR PRODUCTION, and they persisted in charging and shipping a product I no longer needed. I now have a product I no longer need, over a month later, and paid for it in full with "premium shipping." Therefore, if you are looking for something unique and original with great customer service, I would highly recommend looking ELSEWHERE. This company can make a Beloved Item belated and bemoaned. I would NOT recommend this company.
Response from Beloved ShirtsJan 14, 2020
Hi Bobby!
Gin here from Beloved. We appreciate your feedback and I apologize for the inconvenience this has caused you.
I went back to the discussion you had with our representatives as well as the final email we sent you regarding the issue. It seems that we tried to reach out and resolve this issue. It might have been late but we would still want to hear from you and finally provide you the best resolution we can offer.
Have you had the chance to check our FAQs when it comes to canceling orders? As we have stated in our policy, you have to email us. I understand that you wrote notes there, but those notes are meant for shipment processed by our carriers, not us. Our ordering system is done automatically. That is why we ask our customers who want to process cancellation to send us a message directly at least within a day after placing the order.
In your case, it was already put into production. And, as per our policy, we can no longer process cancellation once it goes into production because the item/s has been crafted already. However, you can always request a return so we can process a full refund. I really hope that you understand that we, as a company, have a policy to follow especially since our items are made to order.
We will be waiting for your positive response.
Let us know if there's anything else we can help with.
Gin
SD
sibeal D.
I purchased a swimsuit from beloved…
I purchased a swimsuit from beloved shirts for an event I was going to. The tracking of my order just kept saying processing. I emailed multiple times asking where my order was. They continuously reassured me that it would arrive in time, only to tell me the week before that they had lost my order. They left me with mo time to order anything else onlime. Completely unprofessional, would not recommend!
Response from Beloved ShirtsJan 9, 2020
Hi Sibeal!
We understand you writing this review.
As I have emailed you before, personally, I am really sorry for this experience as I was one of the representatives who assisted you through this process and I am confident that it was ready due to the status we have in our system. Your order was ready to ship by December 19th and was waiting to be picked up. However, along the way, it went missing. To be honest with you, we did not mean for this to happen and through our manufacturer's investigation, it was in between the shipping that the item went missing. If you may recall, I immediately reached out to you regarding the issue to let give you option which I know is not enough as you intended to use the item for an event.
Again, I am truly sorry. I have processed your full refund the other day and at this stage, please allow the refund ample time to be returned. Let me know if there's anything else we can help you with.
Looking forward to your positive response.
Gin
JZ
Jess Z.
Butchered
Please read the reviews. I wish I could upload a photo to prove how bad they are. The quality of the product is terrible at best. The shipping took weeks. I had to request the shipping information because they don't automatically give it to you. I purchased custom items that looked nothing like the mock up design. The only tags on the clothing is written in Chinese. And now, I am out a few hundred dollars for unusable Christmas gifts. Just terrible and truly disappointing. I wanted so badly to believe in this company I really tried this year to only purchase from small companies.
Response from Beloved ShirtsDec 30, 2019
Hi Jessica!
We appreciate you reaching out regarding the order you received. We are here to help!
I have investigated your order and saw the mistake our manufacturer made. I sincerely apologize for this inconvenience, I can only image how you feel. As what my colleague said in her email to you, please allow us to make things right by processing a remake of the item and making sure that you receive the better version of your order. We are waiting for your response through our support team [email protected] and we hope to resolve this matter to the best we can.
Again, our whole team is here to assist you through out this process.
Gin
JT
JT
Waste of money!
I finally received my order. What a piece of crap! I bought this shirt as a gift for a friend, but there is no way I’m going to give it to them. Crooked seams and jagged cutting and not any kind of labels whatsoever. This is crappy workmanship, even for a Chinese sweatshop. If you have any doubts about buying from this company, read the reviews. I would give them ZERO stars if possible. Also, I checked and they have an F rating with the Better Business Bureau.
Response from Beloved ShirtsJan 28, 2020
Hello!
Gin from Beloved.
I understand that there has been some issue with the item you have received and I am really sorry for the inconvenience as this is an order you intended to give as a gift. I am here to help you if you allow me. However, I will be needing your information such us your order number or email address for me to contact you directly and assist you further.
You may also send us an email through [email protected] and you may address it to me and I will personally handle this matter for you.
I will be waiting for your email.
Thank you,
Gin
------------------------------------------------------------------------------------------------------
Hi there!
We appreciate you reaching out regarding your order. We are here to help!
I understand you seem to have an issue with your order. We are more than happy to assist you and possibly process a remake. If you allow us to take a closer look into the issue.
If you can send us an email at [email protected], including the order number and I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.
Looking forward to your positive response.
Gin
