BellezeReviews of belleze.com

I have emailed the company 3 times regarding a return because they don't fit in my home, I was asked my order # and I responded immediately, its now been over a week and I haven't heard back, even after my additional emails to follow up. My rating is based all on customer service, not the product.

There was a chip on the exterior dark wood at the bottom of the until. Not enough stickers to cover up the screwholes- so throughout the unit all the shelves had exposed shiny metal screws. This makes it look cheaper than it is. very dissapointed. Not sure how to remedy this.

Which was suppose to be a happy memory for my family and I this company destroyed I purchased a fireplace from Belleze. I was excited to purchase this fireplace. I am a cancer fighter, and this fireplace gave me memories of a very special time in my childhood. When I was a child we would stay with my grandparents. We would sleep next to the fireplace and go to sleep with the crackling sounds and the warm glow. The fireplace changed prices three times between there site and Amazon, within hours . After dinner I went to purchase the fireplace and it changed to a much higher price. I reached out to Belleze, they stated to me to purchase the fireplace and they would refund me the difference. I never received the difference in cost, and they do not follow through. I have been very understanding, we are weeks into this situation. Sometimes a purchase has meaning and memories attached to them, it’s not only just objects. All you have is your word. I am trying to return this fireplace, for this company goes against my beliefs. They do not put customers first. I never put the fireplace together for I needed help from my son when he gets back in town, so I never was able to enjoy that extremely special moment. I am not currently working and my husband works 7 days a week to keep things afloat but we purchased this to help our family share in joyous memories. Please stand behind your customers and your products. Don’t destroy dreams. The time I spent on this should of been spent with my family.

Ordered 2 shelves to be delivered in 2 days, they called on that day and said they’re refunding me because the shelf was damaged. I asked if I could get another they said they’re sold out and not sure when getting again. I asked about the other shelf (since I ordered two) and they said that one was damaged too which was suspicious

I ordered the perfect product for what I needed, was very happy. I then received a full refund for the product. I emailed an inquiry as to why I received a refund. They responded with a generic answer, and never gave me a personal response or answer

Never received my product

We had an issue and the customer service was top-notch. But this review is to question the quality of their product. We spent $400 for an outdoor set and it arrived damaged and the quality was very poor. Right now we are working to get a replacement and a refund. They deny the replacement and refund and they offered us a $30 credit. We have a chair that has a dent and a deep scratch and a sofa that has serious large metal gouges showing in it. I wish I could show photos. And they want to offer us a $30 credit.

Bought a bed frame then was told after they took the money that it was sold out. I had to wait a week for a refund.