Bel FurnitureReviews of belfurniture.com

Purchased a very nice table..very speedy delivery..awaiting my next delivery today

Rated very low for conflicting payment processes at payment part of their web page. Our experience price was reasonable but the slid in the need to pick up the purchase at their warehouse when their payment pages on their site indicated 2 options, "pick up" or "ship" then the next panel of the shipping screen indicates your home address with no special instructions that a pick up at a warehouse will be needed. Their ship proceeds to the next payment finalization again with no further reminders to pick up your item at an alternate location. Our confirmation email was the first notification Bel furniture needed the customer to go to a warehouse way on the outskirts of our city. BBB and other complaint web sites have plenty of warnings of Bel Furniture poor service. I wish this company well, to allow patrons good pricing but they need to consider their business ethics especially their web site use and service to the patrons. I think impulse tells me they seem happy with their percentage of customers who will unknowingly be bullied into completing their sale onv the possibility many will just proceed even though they have been manipulated.

you have to pay BEFORE they give you a delivery date

SELLING USED UNSANITIZED FLOOR MODELS & FALSE ADVERTISING. The manager will sell you used floor models as new without you knowing. Let me explain.. I walk into the store and see this sectional LV5863-set but it had a SOLD sticker on the tag so I asked the sells lady about it with the manager right by her and they said it was sold & was the last one, I asked if there was anyway possible they could order one, they replied “no”! While I was looking at another couch I was interested in, the manager and sales representative approached me and informed me they have found another couch (the one I was wanting from the beginning). Here is where the FALSE ADVERTISING comes into play. I call Bel Furniture in Clute TX (because this is who I originally did business and wanted them to have the opportunity to earn my business again and they informed me that Katy was where the warehouse is and would have a bigger selection to choice from so I wanted to confirm they could get this item that Katy had in their showroom). I called to ask them if they could get this couch because I felt like I was getting the run around, the manager there checked and said there was none available (she checked the warehouse in Katy Tx and other stores around). So I brought it to the manager attention so we could figure out what was going on, I proceeded to ask him if I would be buying the floor model or was I getting something brand new in the box, his reply was “you can either get the one on the floor or we can get you a brand new one.” How is that when you were claiming that this one was sold? And now you’re telling me it’s available?? He said that this one isn’t sold (the one on the floor, that he claim from the beginning that was sold and the that had the green sold sticker on the tag). So I asked him “so this is the last one available?” and he said no, that he found one at another showroom which was in Sugerland TX, and that he could get me a new one.. I left the store after he gave me the same run around on the 2nd couch I was interested in. I wasn’t going to do business with someone that is lying to my face, but I wanted the couch so I call the Sugerland location & ask them about these specific couches to see if they were indeed in stock, and they informed me they do NOT have them in stock and haven’t had the couch in months. I called the Katy location back to talk to the same manager, and the lady that answered told me that the manager is not available right now can I get your number & he can give you a call back. I told her I would like to hold... less than a minute later she takes me off hold & tells me she’s transferring me to the Clute store. Which was a great way of showing this stores true colors of honesty & customer care. This store is selling unsanitary floor models claiming that they have them in stock but really you are buying used floor models that are put back into the box to make you think your getting a new product. This specific Bel Furniture store is a joke & a scam. Ran by disloyalty. Don’t let them con you. Like they tried to do to me.

Complete dishonesty and deceptive trade practices by sales manager(Kevin) and store manage (Ed). Watch out as they are advertising on OfferUp and then accept your offer until you drive across town to make the purchase and then say "sorry I I didn't see where you made an offer" complete scam!!!

Well service this man named Eric on 410& 151 helped us well my new table and was very nice to us and very helpful with explaining me the prices well diffidently come back thanks 😊

Worst customer service received in my whole life from the manger to the cashier....just need to get well trained to handle customers, we purchased thousands of dollar furniture and they told as to get out of the store for no reason.......the story started when they sold our coffee table and two side table which was purchased less than a month and i went to pick it up today from the store as it was fragile they said it can't be delivered.....and we got the shock to hear when they said our tables were already sold to someone else and that was the last piece of the store .Then came the manger and started explaining me about the options and he said the floor piece should be picked in 10 days (which certainly was not informed to us by their sales person) and it was not a mistake from their side and he said i can search and get one for you from the wear house which will may or may not be received. We were very disappointed because we have already bought our sofa from them and that coffee table set was the perfect match with that sofa set. We understand that mistakes happen but it would feel better if the manager would take the responsibility of his staffs mistake who did not bothered to tell us that we need to pick our order in 10 days. A genuine sorry from the manger would have not created so much of caos. Management needs to be patient and calm with customers. We are their regular customers and this service is highly not appreciated. Every disappointment has a reaction and not to be disrespectful to any one but the cashier seriously needs to be well trained. It was very hurting when the lady told us to "LEAVE THE STORE RIGHT NOW" and started arguing with us. I felt like cancelling my whole oder which was almost close to $4000 and the manger said pay 25% cancellation fees and cancel your oder........am in a state of devastation as they make as feel like they are doing a favor on us but seriously there are many stores in houston to go to but we unfortunately choose them for the last time in our life. Bel management you have to reallllllllyyyyyyy need to address this store manger and the cashier they are soooooooo rude. I do not post reviews but I had to do this so that it does not happens to anyone else. Buying furniture is like buying a car or any big investment and we are in a truma today due to your staff. Location Bel FUrniture- Sugarland, Texas

They charged me 25% restocking fees in items that I did not have yet, they ordered it from main store to local store, we agreed on free shipping, apparently free shipping to Belfuniture means to their store, really ? no one else I know interpret it that way, so why restocking fee if I did not even touch it ? Then if you call them they said try our furniture for 3 days you can return it full refund no question asked. When I told them about that, they said three days from the time you order not the time you have, really ? Fake businesses and advertisement, I need my 25% restocking fee back, I did not even see the items that I bought, why restocking fees ?