Bel FurnitureReviews of belfurniture.com

I ordered furniture for my mother’s room from Bel Furniture’s website on August 27. At checkout, delivery was estimated at about two weeks with no delivery fee. Nothing on the order said it was a special order. The day after I paid, I was told it could actually take 2 to 7 weeks. After that I kept getting “URGENT” texts asking me to re-confirm an order I had already placed and paid for. Over the next several weeks, every call to customer service ended with “you’ll have to wait,” and I never got a real ETA. On September 24 I emailed to cancel and ask for a refund. I got no reply. I then filed a complaint with the BBB, and only at that point did Bel respond. They said the furniture was now ready for me to pick up at their San Antonio store, which I was never told at purchase. They also said I would be charged a 25% restocking fee if I cancelled. That fee is for furniture that was never delivered to me, after a timeline that was never disclosed before I paid. If the real timeline and the pickup requirement had been shown before checkout, I would never have ordered. Before you buy here, get the actual delivery date and the cancellation policy in writing first.

Biggest overpriced, disgusting quality pos. Do not waste your money!!

This has been one of the worst customer service experiences I have ever had. I spent thousands of dollars on furniture for my children, was given a delivery date, and then had that date changed without my approval. After all the delays, only ONE furniture set was delivered. I am still missing furniture that I already paid for. The service has been just as bad. Teresa, the sales rep, hung up on me while I was trying to get the issue resolved. Shirley, the manager, would not take my call. Scott, the district manager, was supposed to call me back and never did. I was then told to call “corporate,” but that only led me back to the delivery side of the company. No real resolution, no accountability, and no follow-up. I should not have to chase employees and managers just to receive merchandise I already paid for. The entire experience has been disorganized, disrespectful, and extremely unprofessional. As of today, I still do not have my complete order. Based on my experience, I would never recommend Bel Furniture to anyone. BUYER BEWARE.

Don't walk away from bel online run as fast as you can . They have very deceptive delivery scam. You click on one delivery date .then they send you a picture of what you ordered and at that point they change the delivery date.

Buyer beware!!!! I bought my power 3pc living room set on July 3rd. It was delivered on July 8th. The delivery guy broke the plug into the wall and left it plugged up. I discovered what they did on the 12th of July, they could have burned my house down . I scheduled an exchange and took off work in order to be home the whole day. Because bel furniture does not have a 3hour delivery window, you have to be on call for them the whole day. I just found out the store put in for my delivery but corporate didn't send it over to the delivery company. It's been almost a month with broken furniture. Never again

This is the worst furniture purchase experience I've ever had to deal with. First of all not communication to keep you updated on your purchase. Its impossible to get someone on the phone, if they do answer they will pick it up and hang up on you. The delivery is never as promised. Then when I wanted to cancel, they wanted to charge me a 25% restocking fee. I WILL NEVER PURCHASE FROM THIS COMPANY! Absolutely no communication letting you know whats going on.

Diane I purchased a mattress from your Bel store Sugarland Texas store three months ago I contact the Sugar land el store to let them know that the mattress is damaged they received several pictures and several people came out twice to take more pictures and measurements this has been going on for three months. I had to call each time the store never reached out to me. The mattress is less than a year old you have all of the information. I have a real bad back and the damaged mattress is making it worse. I have made this known several times. This is ridiculous. I want a full refund ASAP . I don’t want to have anything to do with BEL furniture company. Today is January 28,2026. I still haven’t received a refund or a new mattress. I haven’t received a call or email since I sent them this email. I have reached out to Bel furniture store in Sugarland and there corporate office for 3 and half no response from the corporate office. I would like another mattress from another mattress company or a full refund. I haven’t received a call or email since I sent them this email. I have reached out to Bel furniture store in Sugarland and there corporate office for 3 and half no response from the corporate office. I would like another mattress from another mattress company or a full refund. I talked to manager at the corporate office in Katy Texas last Friday. He stated that I could get a replacement for the mattress. Someone called me from the Bel Furniture store in Sugarland and stated that they will deliver the mattress this Thursday May 28, 2026 and someone will call for the time of delivery. Shortly after that someone else called and stated I have to pay $149.00 that’s not what the corporate office stated and they didn’t deliver or call at the Bel office. The mattress is bad. I want the mattress replacement per the corporate office at no charge. Need ASAP. This is not professional and this is bad company I read the reviews horrible company. Asap Thank you!

I purchased an item online and it said in stock and quick delivery. I tried 3 calls to speak to a representative on the phone to get an estimated date. I purchased it and then they said to would be 3 weeks even though I got a notice that it was in warehouse. I asked to cancel order since it wasn’t going to arrive on time and they told me they charge 25% restocking fee even though they stated the item hasn’t been shipped. This company has turned into a scam with horrible customer service. Do not buy from them.