MARTHA C.
Horrible customer service
Horrible customer service, please do your homework before buying with them. They had no clue where my order was for over a week. I called at least 20 times and never spoke to a manager as I requested

The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
Bel Furniture (belfurniture.com) has 425 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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MARTHA C.
Horrible customer service, please do your homework before buying with them. They had no clue where my order was for over a week. I called at least 20 times and never spoke to a manager as I requested
SaBrina Thompson T.
Had product available and ordered from company before
customer
Great customer service
Maria G.
I made my order online in July. I never received a call to tell me my item was not available or to even ask if i wanted to wait or cancel it. I had to call to schedule my delivery date because i never got a call to schedule one. The email confirmation say someone will contact you withing 24 hrs and nothing. Here I am 3 days before my delivery date calling them again to make sure it is getting delivered on the day they told me when i called them. It is also very hard to speak to someone it is always sending to voicemail.
Christina S.
The purchasing process was great and the delivery process was amazing. They put my furniture together in no time and saved me the hassle of doing it myself.
Michael H.
Suzanna the sale person help me find exactly what I was looking for. She was absolutely fabulous.
MARLENE M.
Quality of items purchased exceeded my expectations. My items was delivered fast. Excellent customer service on the phone and fast responses to emails. The guys that set up my furniture was friendly, fast and professional.
Janie S.
I called and ordered a mattress and box springs. I specifically asked if this i voided box springs- I was assured the two Queen sets I ordered included box springs. When uñ they were delivered - bedroom set and two queen mattress sets- only mattresses were delivered. First and last time I will ever buy from BEL.