Bel FurnitureReviews of belfurniture.com

Great quality and the service is fast and smooth

I’ve always had a good relationship with bel furniture, I move frequently due to work and merchandise has held up beautifully. Highly reccomended to everyone

Got a wonderful Spring Air Copper mattress for less than the price everyone else had it! Delivered the next day! Easy purchase and great mattress!

I Bought dinning set on Friday and got my dinning set on Saturday from the warehouse, when opening the boxes the table top was damaged factory defect from one corner and chairs as well. Submitted a claim for the defect of the dinning set and I haven't gotten a response from the claim department, saying that it would take 3 to 4 days and it almost close to a week. My guess is should be replaced with no questions asked next time I'm going to check all boxes before putting it on my truck just in case of any defects.

Puchase furniture from BEL Furnitures on 26th Nov 2025, the invoice total was about $13k for my new house. It turned out to be biggest mistake. It's 42 days since and the delivery if all Furniture is not done. I was promised the entire delivery shall be in 2-3 weeks, at most by 15th Dec 2025. I made the purchase keeping that commitment in mind, otherwise I could have bought it from. Other stores It's false commitment, poor customer service and I don't care attitude which makes this my worst purchase. Never recived any email response from their back end and customer service to my several follow up or enquiries. My advice is to stay away from BEL Furnitures even is it's cheaper than others to save your sanity, time and mental wellbeing. It's is frustrating, I have been following up every few days but no gain, the customer care doesn't pick, even if they do they put you on hold for 15-20 mins. Tried leaving voice mails, but none respond to that, they never follow up or call or commit through written email to avoid track back. It's all verbal and non commital. They don't really care about customers, you can sleep on floor or eat without table which was promised 4 weeks ago. Even after making a major purchase and paying in advance, I have no idea when the final delivery is going to take place.

purchased a dutch and buffet cabinet from online. Took my money but I later found out they are out of stock. Have called several times to get my refund. someone lied to me about my refund being released when i called about a week ago. now 2 weeks without a refund. very disappointed.

First I have to say they need to call themselves Bel Refurbished Furniture and I will explain why. So we went there just recently in December of 2025 they had some special going on but we didn’t choose their sets on sale we chose one that was not on sale. Oh and By the way that Delivery free and set up free isn’t real its false advertisement, the sales person pointed it out to me on their brochure small writing. So we had to pay for delivery they brought the table set but it didn’t come in boxes in fact it wasn’t new. Let me tell you we didn’t pay 900 and so to get refurbished it was to be new but they they didn’t deliver quality but used . Well the table set was all in plastic wrap and in blue blankets like movers use. We have worked with movers before so were well aware of that .Well the table had been repaired on the corner the table was uneven and crooked. The two chairs were chipped so once we saw all of this that same day and called the delivery guy to tell him hey this table set has problems .We call their people at the delivery and then customer service and also their corporate mentioned to them that this table isn’t new that we expected a new table set not refurbished /used set. All we got was agents who were defensive and oh and they tell us that we can swap the bad chairs and table. We are like wait this table is used its not new it didn’t come out of its box this was a table set that had been refurbished and we didn’t pay this much for something refurbished. The people their will respond by email and give no name. We spoke with someone that said they will exchange the whole table set it and we asked her to email us back that in writing by email we have yet to hear from them. RED FLAGS dont buy in a place that has a F on BBB Dont buy in Bel Refurbished Furniture now you know why they low prices all used furniture. here's a BBB report of them 2017, the BBB Houston began receiving several complaints and customer reviews for Bel Furniture that are exhibiting the following pattern.   This is what I found from BBB and they have a grade F According to numerous complaints received in our offices, consumers experience delivery issues, product issues, and customer service issues during their business interaction with Bel Furniture. Upon delivery of their purchases, many consumers allege the merchandise ends up severely damaged, several items are missing from their order or the complete order is incorrect. When Bel Furniture is contacted regarding the damaged merchandise, consumers allege the business does not provide a suitable resolution. Consumers allege Bel Furniture charges a second delivery fee when consumers request their missing items be delivered, or a new delivery date is provided despite the company’s error. Additionally, allegations state Bel Furniture fails to contact consumers for verification of delivery dates causing consumers to miss the delivery of their items. In recent 2022 complaints, consumers alleged the company told them the delivery drivers are independent contractors and not employees of Bel Furniture.  If furniture is damages during delivery, Bel Furniture is not liable.  Unfortunately, when the consumer requested the contact information for the 3rd party delivery service, they refused to give that information out.

WORSE FURNITURE STORE WE BOUGHT A BUNK BED FOR MY SON AND WE PAID IT OFF , FEW DAYS LATER I WENT TO THE MAIN STORE TO PICK IT UP , THEY SAID WE DONT HAVE IT AND WE'RE OUT OF STOCK , I DROVE OVER 45 MINUTES TO GET THERE , THEY DID NOT EVEN SAY SORRY , JUST THEY SAID WE WILL REFUND YOUR MONEY , I WAS WILLING TO TAKE THE DISPLAY ONE IN THE STORE BUT THEY REFUSED TO GIVE ANY KIND OF DISCOUT , DISPLAY ONE WAS LIKE USED , LOTS OF SCRATCHES , THEY ARE SOO GREEDY