Bel FurnitureReviews of belfurniture.com

Delivery was great. Love. Coffee table set. It matches my table set that I brought I brought from them! Will continue to buy from them. Great quality!

I completed an online order in October 2023. I had my items arrive later than scheduled. A bed was missing from my order and I was told that it was out of stock. I found another bed and had that scheduled. It never arrived. November 30th, another bed was ordered and scheduled for delivery and it is now February 16th, 2024 and it still has not arrived. I called today to have it removed from my account and they tell me that it is past 90 days so I either have another bed delivered (not guaranteed to arrive or be in stock) or receive store credit. When trying to resolve the issue, I was transferred to Sarah Garza's office, (whom I was told was in her office after I was put on hold), only to have her ignore the transfer and have me leave a message. This is absolutely the worst place to purchase furniture. What kind of business accepts your store / online orders for the furniture you pick out, then cancels your delivery the day of to tell you it isn't in stock, forces you to either have a store credit or pick something else out, only to have those items also not in stock the day of delivery? Not good business practice Sid, Jamal, and Troy.

No great. I’m waiting over a month and still have no received my order. NOT only that I have called every week for them to tell me it would be in next week and still nothing. I’m having to call them for them to change the date every single time and now it’s been 6 weeks and I stillHAVE not received

Delivery was on time, and everything was setup and treated my home with the most upmost respect.

Delivered on time & the delivers were very professional.

Received this survey 3 days after my order saying it was fulfilled. No contact from company. Called and left messages with delivery but no return phone call. Call internet customer support and was finally updated that it would take 3 to 4 weeks and that the order was marked as fulfilled but not complete. Asked if there would be any notice or correspondence regarding my order and was told "We don't do that".

The couches I received were above my expectations and the delivery drivers assembled my furniture very quickly and efficiently.

Zero communication. It said I would hear back to confirm my order after 24-48 hrs, I never did. After 7 days with zero updates I did live chat, after several minutes of back and forth they told me they couldn't tell me when my order would ship. I called customer service and they said it showed out of stock with no ship date or approximate ship date so I canceled. The item was in stock when I place my order 7 days prior. Won't shop with them again.