Michelle O.
I signed up for Belay's 60-hour-a-month…
I signed up for Belay's 60-hour-a-month plan for my size (small/early) business, which should be more than enough hours. My VA started out strong but quickly got distracted, going down random rabbit holes, then not doing work and ignoring prompts from clients and team on Slack. When I surfaced this to Belay, it was not handled well, and when I gave 30 days' notice, they kept the same VA who wasn't delivering on, so I basically paid for 2 months of no real work. When I flagged the handover wasn't client-ready, the VA suggested I hire someone to handle the migration, all in all, a waste of money and time.
Response from BELAYMay 27, 2026
Thank you for sharing your feedback, Michelle. We’re sorry to hear the experience didn't meet your expectations. Our goal is always to provide support that serves our clients well, and we appreciate the opportunity to learn from your experience. We wish you and your business all the best moving forward!