Erica M.
Super happy with our BELAY team member
The process was really smooth, and I love our VA - she's wonderful. BELAY did a great job finding us the right person for what we needed. In terms of the support on the BELAY side. Everyone I've engaged with has been super nice and helpful. I felt like I was really listened to and my needs were taken seriously. There were some opportunities for more communication - when I had my initial KO, I would have loved more hard materials to reference that included BELAY's full offering - options, policies, etc. Separately, when I was told they found our VA and set up a KO call, it was not at all clear that call would be their first day (I assumed that would be something we would agree on), so I was scrambling to get an onboarding plan together. It's worked out, but I think there could have been more support in those areas. Otherwise, great!
Response from BELAYJul 21, 2026
Thank you so much for taking the time to share this, Erica! Reviews like yours make a real difference for our team and for clients like you. We're so glad your VA has been such a great match. It's always a gift to hear what things look like from the other side, so we can keep raising the bar on what you experience with us. Please know your feedback has been heard! Thanks again for the kind words about your VA and our team. We're grateful to have you with us!