belairdirectReviews of belairdirect.com

Was looking to change insurance companies, Got a quote for $162 with a College Alumni discount. Call in at the number provided and was slammed withj a quote that was over $100 more than shown and significantly more than I pay now with my current provider. Very disappointed with the misleading quote.

jacked up my premiums by 60% in the past 3 years without any material change in my circumstances or records. my current renewal premium increase was a whopping 25% for no reason. I canceled the renewal immediately. This company baits people to sign on and then applies unjustified rate increases every year. Please learn from my experience and read their consumer feedback. I got a new policy on the same terms but 55% cheaper!!

Im thinking of taking them to court after misleading me on my car accident. Total loss of my vehicle thanks to their brutal communication and advice. Got 0$. Do yourself a favor and go somewhere else.

My experience with BelairDirect was extremely disappointing: I had comprehensive automobile insurance coverage: theft, vandalism, rental car, etc. Despite this, when my vehicle was stolen and vandalized while it was under the responsibility of my storage company, which was also my mechanic, BelairDirect refused to compensate me. This incident cost me more than $2,200. A criminal complaint was even filed with the police. Beyond the refusal to compensate me, what disappointed me the most was the quality of the customer service. After several weeks of waiting, dealing with an incompetent claims adjuster and an arrogant supervisor, I was simply informed that nothing would be covered. I then filed a formal complaint. I spent hours gathering evidence, photos, documents, and preparing a detailed report of more than 10 pages explaining the facts, as well as the problems I encountered with the handling of my claim. Despite all this work, the final response remained the same: no compensation, no reimbursement. It makes you wonder why you pay for comprehensive insurance if, in a situation like this, you have to go through a real ordeal only to end up with nothing. BelairDirect (under Intact insurance umbrella) generates annual revenues of more than $26 billion$. In the end, I felt that I wasn't paying for a service when I truly needed it, but simply helping to fill BelairDirect's coffers. I wanted to share my experience. This testimony is based on real events that I personally experienced. I simply encourage you to do your research and think twice before choosing BelairDirect for your car or any insurance!!!

I had a terrible experience with them, do not recommend anyone get Belair Insurance. For my contract renewal, somehow, my credit card payment was declined, but I did not know that. Because when I logged into my account I could download my proof of insurance, contract, everything, and it said insured/covered until the following year, there were no red flags anywhere, so I did not know there was anything wrong with my account. They said they sent me one mail, but it didn't get delivered, and I only got it when I could go to the Uniprix to pick it up. Right now, when I am speaking to them on the phone and made the next payment to renew, I instantly got an email saying there was a modification to my policy, but I received no emails about my payment getting declined. If I had received even one email I would have known there was something wrong right away. But with this current payment, they are making me pay an NSS fee of 45$, which they say they can absolutely not waive and there is nothing they can do. The customer service rep said all the right things, "I understand your frustration. I am doing my due diligence. I am on the customer's side and I am trying to see if there is anything I can do to help you, but unfortunately there isn't, this is our policy." So at the end of the day, quite useless. Even worse, when he told me the total I have to pay he didn't even mention that this includes a fee. If I hadn't explicitly asked, "there are no fees, right?" I wouldn't even have known. Also, when I first got the contract last year, they also apparently gave me a discount for 'automerit' but then i didn't use it so charged me for it, again without letting me know. When I bought the contract, the agent did not mention anything about this 'automerit' at all, and later I randomly see a charge from Belair, which I had to ask about when I was talking to this other agent about this NSS fee thing. I am in a rush, so getting it for this year, but going to cancel as soon as I can and get something else.

No refunds, unfriendly customer service, greedy company.

Absolutely the worst insurance company we have ever encountered. Stay away from Belair / Intact.

Brutally painful experience, right away we were assigned an agent who “was away on vacation” when we needed to make a claim. No one followed up in a timely manner. We updated all photos invoices on our end. We kept getting the run around when calling in, (house insurance would say that’s the car insurances responsibility and vice versa). Last straw was after calling in and voicing my opinion the agent said “your adjuster is away, they’ll get back to you in 24-48 hrs”. Doesn’t she magically call me back 2 hours later with all the info I had already said to the previous agent. Leila was rude and defensive, I couldn’t get a word in as she was cutting me off constantly saying “you don’t understand” and “the files been closed”, that she wouldn’t talk to me because I’m not on the policy, (it’s my wife and I). Meanwhile every time I called in I gave my name and policy number and I was able to get through just fine. We left off taking a major hit and will taking all our insurance business elsewhere.