belairdirectReviews of belairdirect.com

There is no 0 so I had to choose 1⭐️. This insurance company has the worst possible customer service I've ever encountered.

I pay a ridiculous amount for my insurance with no accidents. Years go by and I get hit head on while I’m parked at red light in a school zone by a punk speeding through the intersection. This happens in December. I fight with this insurance company for two months to get my truck into an auto body shop for repairs. I get continuously ignored. It takes 2-1/2 months to finally get my truck repaired. Then comes time to pick up my vehicle and the insurance company is saying I have to pay a deductible. I have to fight for an hour on the phone getting hung up on and being passed over to three different people to say I will not be paying anything because my policy states I was found at no fault. That means zero deductible. After fighting with these people, I finally get out through to an adjuster who understands and says it will be waived as it should have been. The original adjuster that I was given, ignored my continuous, emails and phone calls throughout this whole process. I do not recommend ever getting insurance through this company. They have no problem taking your money but when you need them for the very thing that you pay into, they will ignore you to no end. But I do have to say at least the auto-body shop gave me exceptional service when they were able to when the insurance company actually allowed the process to begin.

You get a quote online it’s one amount and then all of a sudden because you didn’t go for it they call you and they give you a better quote. (With half an a hour, questioning over the phone)Then they send you better price PDF quote. you say yes I wanna go for it and then they ask you question again and the price is more. Wow what a load of crap.

Bélair bought out Johnson’s insurance. I have been with Johnsons for 13 years and have been in a monthly payment plan. The monthly premium was deducted from my payroll. I believe Johnsons insurance had some sort of arrangement with the union. Anyway, I had no idea Johnsons was purchased by Bélair and that my monthly payments were no longer being deducted from my pay until I got a letter from Bélair in November when I was 2 months behind. I called to rectify this and they wanted me to provide my banking information over the phone so they could withdraw directly from my account, I was not comfortable with this and was advised by the rep there was an app I could download and make payments by credit card. So I did, I paid my monthly payments up to date. In January I went to pay and this option was not available (it says billing information unavailable try again later) so eventually I just paid through online banking for January and February, On February 8 I received a letter advising me that my insurance would be cancelled as of March 3rd unless I paid 514.00. (The remainder of my yearly payment is only 369.00). So I contacted Bélair via online chat and was told the extra charges were for non payment??? I asked for a detailed statement of my payments and charges and was told they would not provide such a statement unless I paid the 514.00 to have my policy reinstated. I was told by the rep that I could make this payment by credit card on the website or app, I can not, there is no longer an option for me to pay by credit card…it continues to say temporarily unavailable (since January). I didn’t ask for this…when Bélair bought out Johnsons my payment method should not have been changed. As it stands Bélair has canceled my insurance (that is paid up to date) I guess because I refused to give them my banking information over the phone. I was happy with Johnsons for 13 years, no claims, no missed payments. 6 months with Belair and my policy has been cancelled and I have no insurance.

One of the most horrible experiences I've ever had. In the midst of probate BelAirDirect canceled the insurance policy after they said they wouldn't. I'm copying portions of the letter I sent to them below for the full story. Go to any other company, especially in the midst of any estate dealings. EXCERPTS of LETTER SENT: Dealing with Belairdirect at this time of grief after my mother’s passing and her estate has been horrendous. I feel the situation you left me in was criminal and even consulted with an attorney about the cancellation. They agreed that the behaviour of your agents and company was horrible and unprofessional but that being dishonest is, unfortunately, not always illegal. My parents paid monthly premiums on this policy for 50 years. When my mother passed away I immediately informed BelAir of the situation and explored possibilities for selling the house or renting. It was a time of enormous grief and so I reached out to the professionals at your insurance company to gather information to help with finalizing her estate. At that time I was informed at that time that if I rented the house you would not be able to insure the property since it was a high-value property. I was assured that the policy would stay as is until I informed you what I intended to do. But this turned out to be false information. As I was deciding to sell the property, which I couldn’t do at the time because it was still in probate, I received a letter from your company saying the policy would be cancelled as of March 1 because the house was vacant. (I was at the house to receive the registered letter.) The house was not vacant. When I spoke with Justin this month, instead of receiving calm, professional guidance I got roadblocks at every turn. I have a full-time house sitter. In addition, [a] the property manager (who lives 2 miles from the residence and checks in every week) is someone whom my family and I have known for 40 years. To have your company insist I hire a ‘professional’ management company was ridiculous and insulting. I was dumbfounded that you were unable to continue the insurance for one or two more months to have probate completed and have the house sold. That is predatory behavior and short-sighted on your part. Before this event I would proudly say what great insurance my parents had in Canada and how they were always secure with the support they received. Now I will not be able to say this but the exact opposite. Shame on Belairdirect for truly dishonorable practices and treatment of their clients.

DO NOT GET BELAIRDIRECT AS YOUR CAR INSURANCE COMPANY THEY WILL COMPLETELY SCREW YOU OVER!! Was in an accident that was 100% not my fault and my car ended up being a write off. They are screwing me around with trying to get a settlement worth what it would cost me to get the same car or equivalent in my area with same km. I also have to bring my rental back in 2 days, so i will be left without a rental and left without a vehicle and without a cheque to even purchase a vehicle, so i have no way back and forth to work (i work out of town so busing is not an option). When speaking with them and the manager, they just dont seem to care at all and just said this was their policy and theres nothing they will do for me as thats the policy. I tried saying i dont even have a cheque yet to buy a new car as we are negotiating and they said that doesnt matter, i said if i accept your sad offer i still need time to find and purchase a car and they said there was still nothing they could do. So im basically screwed and they dont care. So they dont care if you need the vehicle to get back and forth to work to make money to pay for their insurance and house and food. They dont care if i lose my job or house or starve. They are not on your side even when you are 100% not at fault. What is the point of paying for insurance to have your back when you need them and they basically tell you tough shit not our problem??!!

Corruption - thats all I can say! This company doesn't care about people! I missed a payment, had no idea I missed a payment. I got no phone call, no mail. They cancelled my policy without telling me. When I called they said they sent registered mail, they did NOT. then had the audacity to tell me I signed for it, I did NOT receive any cancellation mail from them. When I called to make it right and pay what was owed right away I did that and they still cancelled and then requoted me at 3x the price.. They've absolutely screwed me moving forward and they are corrupt

Avoid BelairDirect – Unfair and Frustrating Experience I’ve been a policyholder with BelairDirect for my home insurance. After my recent divorce, my renewal came up, and I decided not to continue with them. However, they insisted that my ex-wife had to confirm the cancellation, even though I explained that I have no way of contacting her. Instead of assisting me fairly, they increased my monthly premium by about $100 without justification. This experience has been incredibly frustrating and unfair. No customer should be forced to continue a policy they don’t want, especially under these circumstances. I do not recommend Belair Direct to anyone looking for flexible and reasonable service. I’ve since blocked them from my bank account to prevent unauthorized charges