belairdirectReviews of belairdirect.com

Wish I could just give a 0, worst customer service, agent are slow to understand, slow to answer and don't seem to know their job at all

I Love the belairdirect I've had them for 10 plus years, great customer service till today, after 20 years I got into an accident I backed into a car that I didn't see I called at 1:00 a.m. your Collision Department and got a wonderful person who walked me through the whole experience it was wonderful great customer service really personal just an amazing person. Today I got a call from the autobody shop saying I own them $700 okay news to me, we settle the bill weeks ago. I'm in New Zealand on holidays they wouldn't let me deal with this when I'm back. They said the insurance company sent me a check for that amount I said yes I did receive that I called the insurance company right away to see what the check was for and they said it was reimbursement for my deductible that I paid okay I deposited the check and went from there. I called the insurance company here today and they made me feel like a fool like an idiot their tone was not right. I work in customer service and I know our tone and approach is key and their approach was not right. I don't know how you're going to fix this but I'm really disappointed. I forgive you guys but I want you to address this.

My issue is with their highly inaccurate Automerit program. Firstly, it is very difficult to get it working in the first place as there are so many settings on your phone you have to turn on in order to give the app unfettered access. It took about 2 weeks before I got my first trip recorded. Secondly, the app does not pick up all driving trips. It seems to capture trips that only exceed 50km/hr or a specific distance, thus falsely calculating your yearly average driving. So all my inner city trips have not been counted. Thirdly, the use of a GPS program(ie Google Maps, Waze) can be interpreted as using your phone and thus be counted as distracted driving. Same for playing music from your phone, even if in both cases it is completely hands free use. I've only recently signed up but think it just isn't worth the hassle. Do not sign up.

Worst customer relations I've seen they mess up and charge you for it making all kinds of excuses never recommend to anybody

I can't even give them 1 star. Their customer service is horrendous, especially in the datails, which you would think might be important for an insurance company. Daughter had an MVA, and for a week (so far), the claim has languised with no one in the company able to help. Garbage company

Lousy service and a lousy website. Unreal and unacceptable. Premiums keep on coming through my bank account regularly but talk about service. About as bad as it can get. Website doesn’t work. Manitoba’s name is not even mentioned in the list of provinces. Unbelievable indeed. Couldn’t get any worse. Something needs to be done immediately otherwise I have to do something else. Johnson insurance was way better than this lousy outfit BelAirDirect. I am exploring my options as to what actions can I initiate to wake up this hopeless company.

I contacted Beldirect to see if they did better than my current company for both Home and Auto insurance. The Sales and Service agent working from home asked for all the details and pictures and gave me an approximate quote. Wanted more details and provided it. Also sent the current quote from my existing company and never heard from her. Looks like these guys have no interest or cares less for potential new customers. I decided to stay with my existing insurance company and after reading all the reviews, I am glad I did not make the mistake of switching.

After being a customer for years we made a claim. They entered the information into the system multiple times incorrectly. We have been trying to reach someone for over a week no response, always same story manager is not available will call back, they never call. Now rental company is calling us saying Bel Air Direct is ghosting them on the claim. Where is the Better Business Bureau?