belairdirectReviews of belairdirect.com

After over 15 years of experience with Intact/Bellair, I will be cancelling my home and auto policies. I have waited over 8 months for home repairs following the March 2025 ice storm in Ontario and I still do not have resolution. Multiple adjusters, multiple managers and trying to contact customer service. There is no complaint resolution process and there is no process to contact an Ombudsman. Calls and E-Mails go unanswered. The absolute worst customer service I have ever experienced. Do not get sucked in to group discounts (eg: Applaud). Zero accountability and limited avenues as a customer to take any action to escalate concerns - they simply do not care. You have lost a valued customer and I would never recommend the Intact family to anyone. Customers should not have to fight so hard to get repairs completed under the policy.

I had a deeply disappointing experience with Belair Insurance regarding our home insurance claim. After a major flood caused by last year’s heavy snowfall, we faced significant delays and unprofessional conduct. The restoration company, On Side Restoration, sent by Belair, was subpar, and there was misleading information shared with the insurance company. Despite having clear proof, Belair treated us as if we were the liars, which was incredibly frustrating. Additionally, the process to finalize our claim was painfully slow. We were promised documents to sign, which were never sent until we had to follow up repeatedly. The representatives we interacted with were often rude and unhelpful. To top it off, Belair failed to renew our insurance without notifying us, and we never received any registered letter they claimed to have sent. Moreover, they wrongly stated that we had made a second claim, which was never the case, and the reason why they said they canceled our insurance. This mishandling and lack of transparency have left us extremely dissatisfied. In summary, I would not recommend Belair Insurance to anyone. I had a very hard time getting a different insurance due to their lack of responsibility.

I just completed a phone call trying to get insurance with this company. It was nothing but a headache due to the fact that I get a discount through my work place. The person I was speaking to wanted so much information about the company, even though he could see it on his screen, he wanted to know the mother Company that owns it. I finally realize what he was talking about and state the name, this still wasn’t satisfactory. I let him know. I would look at my paycheque and told him what title was on the top of my paycheck. This still didn’t work. I ended up telling the person assisting me that I have lost any interest in Bel Air direct. The response. Ok bye This company was completely difficult and did nothing but give me a headache. Pretty sad that this is who I get offered my corporate rate through.

EVEN LESS THAN ONE STAR You'll wait OVER a month just for them to process this ridiculous application from our pathetic Alberta government. Clearly it seems they are not interested helping you. I'm guessing if anyone had to make a claim the wait time is worse. Horrible customer service.

company cancelled my insurance with no warning , no email phone call nothing when i tried to get it fixed they gave me the run around about paperwork needing to filled out but only after i phoned in . i had been with them for 3 years and before that 12 with the company they bought out . Worst customer service and when i asked to talk to a manger they said no and that was their policy . went to ama and had my insurance done in about 25 mins .

I am an Ontario CAAT College retiree who bought a group travel insurance policy this year. Since then, my experience was so bad, so stressful, and so prolonged. Shamefully poor communication, unexplained actions, increased premiums, and excessive delays in making adjustments. Since the Colleges Employer Council, Toronto, can choose other insurance companies for group plans, i have sent my formal detailed complaint there. I encourage other CAAT employees and retirees who have had problems with this company to do likewise. The CEC Toronto address is on their website. My travel insurance needs will now be met through CAA.

I drove 80km/hour in an 80km/hr zone barely touching my brakes and got 1 out of 3 badges. The app told me I was riskier than other drivers. They can use this false information to raise your rates. I logged out of the app and definitely recommend against using this application , It feels like a scam

I have been a customer of Belair direct for a few years now. Everything seemed to be going well until I had to put in a claim after some intoxicated person ran into 2 of my vehicles that were parked in my driveway and totaled both of them. All I keep getting is excuses as to why it hasn't been resolved and that they can't get through to me but my adjuster had no problem contacting me at the beginning of the claim. When I try to call my adjuster she is NEVER available. I wouldn't even give them one star. I will be leaving this company as soon as this is resolved.