belairdirectReviews of belairdirect.com

The entire experience was an absolute nightmare! First, they told me to use CAA to tow my disabled vehicle off the road, because it was going to take the 2 business days to get me a tow truck. Then they found me 100% at fault for an accident - before even bothering to review my dashcam video or speak to my witness; the email they sent literally read: "After a thorough investigation..." what an absolute joke. Next came the 2 week wait while the collision shop they selected took their time getting an estimate. Finally, a supervisor actually reversed the fault to 0% but they STILL charged me a $1k deductible because they refused to pursue the driver that fled the scene; they literally told me if I got the police to catch them they would refund me?!? The literal day that they offered me a settlement to 'write off' my car, they told me I had to bring my rental back... despite the fact that I didn't actually receive the etransfer settlement until 6 days later. So no resources provided to buy a replacement and on my own to pay for a rental so I can keep going to work. Responsiveness was DEPLORABLE - we called for DAYS and nobody called back. Would not EVER do business with this company again and suggest you avoid them at all costs!

I completed an online quote was then told I had "unique insurance needs" and was told to call an agent. After giving the agent the exact same information as I did on the on line quote the amount they wanted to charge was $75.00 a month more than their online quote. Totally a scam don't fall for their advertising.

2-car policy. They increased our annual rate by 15% with no claims or change to driver records. We used a broker to change providers and then they tried to charge us a $1k "cancellation fee". Complete Ripoff artists.

AVOID THIS INSURANCE COMPANY ! AS A MEMBER OF THE NATIONAL ASSOCIATION OF FEDERAL RETIREES, I CONTACTED BELAIR DIRECT IN MARCH 2025 FOR QUOTES FOR MY HOME AND AUTO INSURANCE . THE QUOTE WAS AUTO INSURANCE WAS VERY ATTRACTIVE ( I HAVE A "CLEAN" RECORD) FOR HOME INSURANCE, THE FIRST AGENT ASKED ME ALL SORTS OF DETAILED QUESTIONS . WHEN I RESPONDED THAT "my house has aluminium wiring, he "forgot" to inform me, that Belairdirect has a policy not to insurance homes with noncopper wiring. AFTER SOME BACK AND FORTH WITH 3-4 AGENTS OVER A FEW WEEKS , ONE OF THEM RELUCTANTLY INFORMED ME ON PHONE (BUT NOT IN WRITING!) THAT I WAS REJECTED FOR THAT REASON ! I FOUND THIS BEHAVIOUR UNETHICAL AND THIS MONTH FILED AN E MAIL COMPLAINT WITH THEIR OMBUDSMAN. SHE JUST APOLOGIZED AND SAID THEY ARE SORRY ! THEIR "CLICK AND BAIT" TACTICS ARE DEPLORABLE IMO. IN THEIR PROMOTIONAL MATERIALS, THEY SUPPRESS THE POLICY OF NOT INSURING HOUSES WITH ALUMINIUM WIRING. HOW ETHICAL IS THAT !! I WOULD ADVISE POTENTIAL CUSTOMERS TO THINK TWICE, BEFORE CONSIDERING THIS CO

My sons policy was canceled due to non payment, they said they tried to take payment and it bounced, however the bank said they never even tried, he has proof and they won't accept the proof, they won't show him proof that they tried to take payment either, so now my son had a canceled policy on his record and they have ruined him getting good rates anytime soon, it's horrible, he already paid 400 a month because he is young and now who knows!! Stay far away from this company!!

I canceled my health insurance on Dec 2,2025 as they had increased it by 12%.I received the renewal with the price increase on November 28. I am a senior and my drugs are pretty much covered by th ontario drug plan. For a couple it was going to be $296.90 a month They told me they couldn't stop the automatic withdrawal on Dec 5th, I get that. They told me a refund would be issued as soon as they got the money. I received a letter dated Dec 12 stating the cheque would follow this letter. Its Jan16,2026 and after several calls and them putting an Urgent request in on January 5 I still don't have the cheque. Horrible service. I had canceled my house and auto insurance with them after waiting on line for 1.5 hours in September . They asked me why I was canceling . I said if I had been in an accident I needed quicker phone assistance than that. She said they were having higher than usual call volumes.

I wouldn't even give one star. This company SUCKS! They are misleading. They do mot have your back when collision happens. Fatima is the WORST claims representative-ewww!!! Stay away from this insurance company!!!!!!

Horrible experience. Customer service is absent. They scam you into cheaper rate that they will increase without any notice saying that you signed up for some program. Customer service kinda rude and helpless. Avoid at all cost