belairdirectReviews of belairdirect.com

I requested a home insurance quote from Belairdirect and asked for few adjustments so i could review the coverage properly. At first there was pressure to speak on the phone and move forward quickly, but once i asked for details by email so i could review everything carefully the commination basically stopped i waited about week and half and never received a response to my request for the updated quote This very concerning if it talked this long just to receive information about a policy it raises serios doubts about how responsive the company would be if a client needed help with a claim. because of this experience i decided to proceed with another insurance

If I could give them 0 stars I would. I used to be with Johnson & Johnson Unifund. I paid around $150/month because they had a nursing discount. With Belair I pay over $260/month and I get basically no service. Someone just hit me from behind and they’re at fault, however, Belair is treating me like I’m the criminal. Worst insurance company ever.

The customer service is atrocious. They took over two MONTHS to close my claim that should have been an easy decision from the beginning. During this time, nothing was actioned in the process until I followed up repeatedly flagging the claim. Also during this time I’m still paying for a vehicle that was deemed a write off. This is money I won’t get back in any way. The claim agent and the management didn’t seem to care or acknowledge any sort of responsibility. If thats not bad enough, the file was also not flagged as involving medical until repeated inquiries. Finally someone contacted us regarding medical. A phone call appointment was set up which the adjuster never followed through with and still (over a month later) hasn’t contacted us regarding the medical claim. The customer service is severely lacking and they offer no sort of attempt at compensation for their incompetence aside from “I’m sorry I’ll follow up”. The words have been many times and result in no action. My husband is left with injuries and we’re out $1800 and Belair couldn’t care less.

Very dishonest. I spent almost an hour on the phone going over what would be included in my coverage. I received a quote by email that was valid for 30 days. By the time I called back the next day the quote was $500 for the exact same policy. Not to mention customer service was not helpful and would not allow me to speak to a manager to get more clarification that customer service agents weren't able to provide. I highly suggest to stay away!

this company sucks! they are just money hungry and dont consider the customer situation, eventhough I am a long time customer, dont go this company, you will regret.

Very 👎 bad They are comletly not honest

Don't get an online quote. They collect your information and than call around telling everybody your personal details. I found out that my full name, full address, date of birth and email address was given over the phone to unidentified person. I am fighting now for a year for them to delete my information from their database, with no result. I don't even have a policy with them

This is perhaps the worst insurance company I have ever heard of. I had a 3 and a half hour flight delay from Dublin to Philadelphia. Despite providing the evidence of the delay of boarding passes. They want me to contact the airline (American Airlines) to provide a written report on why the aircraft was delayed. This is more than a joke.