I also post on Medium and find it to be more user friendly and intuitive. That said I am still learning beehiiv and will continue to post on both platforms.
Response from beehiivJun 18, 2026
Hi Bill!
Thanks for taking the time to leave a review. Glad to hear you're giving beehiiv a try, and if you need anything while you're learning the platform, the team and I are here to help! You can find tons of support articles on beehiiv.com/support, and I host live, weekly webinars that you can RSVP for at beehiiv.com/virtual-events.
Thanks for joining and looking forward to getting to know you better! - CG
AA
AA
Spent a whole day setting up my…
Spent a whole day setting up my newsletter to realize they want ID verification to use the API. Why on earth do I need to provide government documents to run a newsletter? Im not even doing anything wrong but why would I want to do that? You already verified my email and my cell phone number now you want my ID? what a waste of my time.
Response from beehiivJun 14, 2026
Hi there,
Thanks for taking the time to leave a review. I've requested additional info (your email for account verification) so that I can work with you to get you access to the API. In the meantime, I appreciate your feedback here and have looped in the CEO and Head of Security. Looking forward to hearing from you. -CG
EB
Emma B.
I am new with this platform
I am new with this platform, hopefully I will return to update my comment.
Response from beehiivJun 12, 2026
Hi Emma!
Thanks for taking the time to leave a review, and looking forward to any updates you might share. In the meantime, if you need anything we're here. I'd love to answer any questions you might have or work through any hurdles. You can reach us in-app by clicking Help in the upper-right corner, or in our hiiv community!
Thanks for checking us out and hope you're having a great day! - CG
MA
Maya
Difficult to set up
I am so disappointed with this platform. I really wanted to like it but its just been one problem after another.
I am a small creator and just started growing my following. As soon as I signed up to the platform it automatically upgraded me to a professional plan, without the possibility to opt out. Spent weeks customising my homepage, because the design tools are super non-intuitive and options are all over the place.
After the paid plan expired, I naturally lost access to most things, what I didn't realise is that, yes, they leave the website builder, but they lock out all the layout options. I can no longer edit the navigation menu, the hero, anything. I can only change the colours and my profile pic. The worst part is that, I now have these custom pages in my navigation bar that are broken, because they are not included in the free plan. I can't even delete them.
I wanted to write to customer service to remove them, but even that is not available with the launch plan! Customer support does not exist!
I now have to migrate to another platform, because not having basic option in the free plan is straight-up unacceptable.
Thanks for killing my dreams beehiiv.
Update:
The support team gave me a week of pro to fix my homepage.
Response from beehiivMar 19, 2025
Hi Maya,
Thanks for taking the time to leave us a review. I’m sorry to hear that you’re having trouble with the app. We understand there's a learning curve whenever joining a new platform but are here to help!
While every new user has access to the Support team during their free trial, that feature is gated afterwards. I'd love the opportunity to learn more about any questions you have and have requested some more info via Trustpilot's tool. I'll be on the lookout for any reply so that we can work together and get you everything you need.
Thank you for your feedback and for checking out beehiiv. - CG
----
Update 5/24/25 --
Hi Maya,
Thanks very much for getting back to us with that additional info. I don't see any current or past Support tickets connected to the email address you've supplied, but we're here for you. In case it's helpful, I've added an additional week to your free trial. With that, you'll have access to some gated features as well as the ability to reach the Support team.
Thanks again for your feedback and I hope you're well. We'll be on the lookout for any tickets! - CG
