Dominic W.
Account deactivated without reason, impossible to cancel, predatory charges
I subscribed to beehiiv's Scale plan at $169/month. Without any warning, explanation, or prior notice, my account was deactivated — yet beehiiv continued charging me $169 every month regardless. When I tried to cancel the subscription, I discovered there is no cancellation button anywhere in the account settings. The option simply does not exist. I am being charged for a service I cannot access and cannot cancel. Their support was completely unhelpful and provided no resolution. This is a deliberate dark pattern — they deactivate your account while keeping the billing running, and make cancellation impossible by design. As an EU customer, this violates: EU Directive 2011/83/EU — the right to cancel digital subscriptions EU Directive 2005/29/EC — hiding a cancel button is an illegal unfair commercial practice Basic consumer rights — charging for a deactivated, inaccessible account is fraud I have been forced to file a PayPal dispute, report them to Stripe as a fraudulent merchant, and escalate to EU consumer protection authorities just to stop being charged. This is not a platform — it is a billing trap. They take your money, deactivate your account, and make it impossible to leave. Zero stars if I could.
Response from beehiivFeb 26, 2026
Hi Dominic and Kestutis, Thanks for taking the time to leave us a review. I see you've been in touch with our Deliverability and Compliance team. After a review by our team, accounts may be blocked due to user actions that were found to be in violation of our Terms of Use. We don’t take this decisive action lightly, but do so to help maintain the security and integrity of our platform. You can review our Terms of Use and Acceptable Use Policy at the URLs below: https://www.beehiiv.com/tou https://www.beehiiv.com/aup For security reasons, we’re unable to provide further specifics regarding any account blocks due to term violations. Finally, if you or anyone ever needs to update their Billing information, they can do so by heading to Settings>Billing & Plan in your beehiiv dashboard. Thank you for giving beehiiv a try and we wish you well in your newsletter journey. -CG